Description Position Summary: The Sales Manager is the leader of a retail location and is the point person for the Winston Retail.
They are the inspirational leader who expands and deepens that unwavering commitment to ensuring the best customer service to drive sales.
Sales goals are often set based on the store goal provided by Winston Retail to drive multiple sales and productivity.
They set the pace for business each day ensuring proper opening and closing procedures for a flawless consumer experience.
They will delegate responsibilities to sales ambassadors with the scope of work of the project, to ensure the store operates safely for the customers.
In interacting with customers, the Sales Manager will deal with customer complaints and other feedback, have communication with Winston Management and manage loss prevention.
Finally, the Sales Manager is dedicated to representing a brand by educating the consumer on product features & benefits, to convert customers to the brand, and selling merchandise at a retail location.
This role also ensures the best visual presentation is being upheld.
You will provide photos and reports of each visit which is communicated via Winston s proprietary store visit reporting mobile app.
In this position, you will either work independently or part of a team as requested.
Key Responsibilities: * Promotes a culture and sets the pace of superior customer service with consumer engagement, product education, and clean store environment for a seamless customer experience * Ensuring operational excellence by following opening and closing procedures are met each day per Winston Retail operational procedures * Giving sales ambassadors sales goals and targets to meet on a scheduled basis * Superior communication skills both verbal and written.
* Ongoing training of Sales Ambassadors of product features and benefits * Ensure store is stocked each day and presentable and clean for shopper journey * Complete daily store visit report for Winston Management and review opportunities and suggestions to drive sales.
In addition, needs to review traffic patterns and make suggestions to Regional Manger on store staff shift to impact key selling times.
* Ensuring that all the store is staffed each shift and communicating to Regional Manager if needs are not met * Elevating any staffing/ personnel concerns to the Winston Regional Manager as needed Required Skills & Experience: * 2-3 years of management experience within a department, specialty or retail store * Ability to convert customers into sales with a passion and spark * Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer
– first and quality
– focused mentality.
* Goal driven, with an ability to multi-task and problem solve * Proven ability to meet or exceed sales goals * Exemplary customer service * Strong interpersonal, organizational, and communication skills * Ability to train sales ambassadors on product attributes and brand principles * Intermediate to advanced computer skills (Excel, Word, and email and digital photography) * Proficient in capturing crisp, clear mirror image photography (before and after photos to showcase completed work) * Available to work a flexible retail schedule, which include mornings, evenings, weekends, extended hours, and holidays (as necessary) * Strong work ethic; reliable and committed for the full duration of the project * Ability to lift to 25 pounds * Smartphone device for reporting purposes
– Android OS 8.0 or higher/Apple iOS 8.0 or higher * Must know how to download and install an app on your smart phone * Must have the ability to upload a report, which includes multiple photos, to our reporting site via the app * Must be able to keep phone OS up to date * Must know how to use wi-fi services