Restaurant Manager

Summary of Position: Responsible for overseeing all aspects of the restaurant, the retail components and events.

Job Purpose: To lead and inspire the food & beverage team to deliver exceptional service, creating unforgettable experiences for our guests.

Summary of Essential Functions:

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Cultivate relationships with new and returning guests.
• Investigate and resolve guest complaints concerning food quality and service.
• Reinforce employee compliance to company policies and standards.
• Responsible for creating a positive work culture.
• Conduct daily pre shifts to reinforce staff knowledge.
• Manage FOH labor and make sure that breaks and overtime are in line with department budget.
• Responsible for establishing and overseeing inventory controls and maintaining proper par levels.
• Implement and maintain operational check lists including opening, closing, and mid-shift task lists.
• Suggest improvements and enhancements to General Manager.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and hotel policies and procedures.
• Achieve company objectives in service quality, appearance and cleanliness through training of employees and creating a positive, productive working environment.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your team in all areas of managerial and professional development.
• Ensure that Staff within department has the appropriate tools and supplies each shift.
• Drive company standards, including uniform, grooming and timeliness of the staff each shift.
• Train and coach staff within assigned department to focus on company standards.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
• Be knowledgeable regarding personnel, and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Report workplace injuries to Worker’s Comp carrier immediately.