The Residential Property Manager is responsible for all aspects of the residential community’s operations and objectives.
Main responsibilities of this position include, but are not limited to the following:
Financial
Understands overall financial goals and operates in the owners’ best interest.
Oversees and coordinates with accounting the collection of rent, late fees, etc.
Maintains accurate records of community transactions and submits on a monthly basis (i.e.
rent rolls, delinquency notices/reports, move-in, and move-outs, etc.) Initiates and coordinates with the legal team in the event legal action is needed for evictions, etc.
Evaluates proposals and expenses prior to presenting to upper management for approval Reviews and ensures that A/P invoices are submitted to the accounting department
Leasing
Ensures community is rented to its fullest capacity.
Coordinates marketing and leasing of the community, shows residences, qualifies prospective residents, prepares and negotiates new leases and lease renewals.
Continually updates and analyzes traffic logs, waitlists, renewals, marketing data, conversation ratios, etc., and be ready to give requested information to upper management.
Advise residents of referral fees (if applicable)
General/Administrative
Implements procedures as per the company/community guidelines.
Ensures compliance with lease terms and preparation of all required legal notices.
Maintains resident and community files in the company database (leases, resident notices, service/maintenance requests, etc.)
Resident Retention
Responds to resident concerns and requests in a timely manner.
Carries out resident retention initiatives (i.e.
resident functions or perks).
Distributes or post announcements as necessary.
Adheres to and implements community policies.
Personnel Management
Supervises, trains and directs community staff (leasing managers/consultants, day porters, security guards, etc…) Coordinates maintenance schedule and assignments regularly.
Raises any performance problems to upper management.
Maintenance
Performs regular inspections and evaluations of the community, initiates recommendations to improve the community’s performance and appearance.
Manages the entire cycle of tenant requests by responding to tenant needs, ensuring compliance with rules and regulations, coordinating with maintenance staff to resolve problems, and following up with residents after problems are resolved to manage resident satisfaction.
Ensures all service/repair requests are properly communicated to maintenance/vendors, and records and documents all requests.
Coordinates repairs and cleaning after move-outs and assures that apartments are turned over in a timely manner and are up to company standards.
Safety
Learns and ensures compliance with all company, local, state, and federal safety rules.
Essential Job Functions/Qualifications
Complies with expectations as outlined in the Employee Handbook and Community Handbook Presents self in a professional manner at all times throughout the workday and/or whenever present at the community Able to clearly define problems, collect relevant information, establish facts, draw conclusions and initiate/recommend the appropriate course of action Builds and maintains positive relationships with tenants and staff Should possess excellent communication and organizational skills Should have a working knowledge of OSHA, tenant and eviction laws Minimum 1 years’ experience as a residential or property manager with supervisory experience in the multifamily industry, managing 100 units or more College degree Proficient with MS Office Suite, Outlook Experience using Yardi, Bluemoon and OnSite is preferred Property management certification is a plus