About Common
Common is the nation’s leading residential brand and operating platform that designs, leases, and manages multifamily properties that appeal to today’s renters. Through smart design and tech-enabled property management, Common delivers exceptional experiences to thousands of residents in coliving, microunit, and traditional apartments in cities from coast to coast. Founded in October 2015, we are the preferred choice for renters looking for a stress-free apartment from a trusted brand, and for real estate owners seeking reliable, above-market returns.
We challenge ourselves every day not just to think about ways to make city living better, but to activate those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, member service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensure our work is done and done well. Common sits squarely at the intersection between technology and real estate, working every day to build quality residential solutions that bring positive change to the world’s rental housing crisis.
It’s an exciting time to be part of Common’s team. With over 17,500 units signed and under development and over $110 million in global venture capital investment, Common is expanding its reliable, renter-first property operations to 26 cities across the world.
To follow the latest Common news, get to know our community of residents, and learn about what it’s like to work at Common, you can follow us on Instagram, Linkedin, and Twitter. To see more open roles and hear from Common employees check out our Careers Page.
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About the Role
Common is seeking a Renewals Manager to support our growing community of members. As a key member of Common’s Sales team, you will work with members through a critical point of their experience with Common. You will own renewal metrics for your homes and markets and delight members as they renew with Common.
Responsibilities
- Proactively manage a portfolio of member renewals identifying risks and ensuring member retention and high renewal rates
- Discover and identify potential upsell opportunities as members consider different homes in Common’s portfolio
- Facilitate member requests to transfer between homes, including qualification and walkthrough of options
- Collaborate with Member Support Leads to address any concerns or roadblocks concerning members up for renewal
- Uncover trends, propose improvements and build processes that improve the renewal workflow
- Upsell of additional services
Qualifications
- 2+ years experience in Sales, Renewals, Account Management, or a similar role
- Extreme level of empathy and ability to connect with people from all walks of life; ability to balance a passion for making people happy while setting expectations that will scale
- Strong negotiation skills
- Strong communication skills, both verbal and written
- Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
- Self-starter that’s comfortable operating in an ambiguous environment and able to make smart decisions quickly using both data and strong emotional intelligence
- Experience working cross-functionally with a demonstrated ability to both give and receive constructive feedback
- Experience managing a portfolio in Salesforce or similar CRM
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:
- Paid vacation and sick time
- Medical, dental, and vision insurance
- FSA + HSA options
- Company-paid life insurance
- Company-paid STD/LTD
- Paid parental leave
- 401k plans
Additional benefits such as equity, paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees’ needs are being met.
Common is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.