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Remote Client Relationship Manager


This is a Full-time position in Los Angeles, CA posted January 12, 2022.

FuturePlan is the nation’s largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states.

FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus.

Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast.

The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry’s largest in-house ERISA teams.

Learn more at

***This position can be 100% remote anywhere in the U.S.***

Position Summary

Serve as a resource to plan sponsors and financial advisors for matters related to ERISA compliance, plan design and governmental reporting.

This person is the single point of contact for employer, financial profession and plan sponsor for their accounts.

A Retirement Plan Consultant is able to handle client meetings both in person and via phone.

This position serves as the retirement Plan expert on testing, 5500, loans and distributions and understands plan design and can assist on plan operation and document updates.

Job Functions, Essential Duties and Responsibilities

Provide timely, superior customer service, including problem solving and issue resolution with minimal inconvenience to clients

Provide effective verbal and written communications in a clear, concise and informative manner

Act as a mentor to Retirement Plan Coordinators, collaborating to meet or exceed defined business objectives, firm goals and client obligations, as applicable

Assist clients with all initial and ongoing plan design and document support, including understanding their responsibilities with IRS and Department of Labor regulations

Assist clients in meeting all IRS and Department of Labor deadlines necessary for qualified retirement plan

Assist clients with Service and IRS Plan terminations

Maintain up-to date knowledge of present legislation and proposed legislative changes with regard to ERISA law through self-study and company-sponsored training sessions

Complete/Assist with payroll processing as required by the products assigned

Responsible for all aspects of valuation reports, participant statements and annual testing

Review the annual testing for plans, including ADP/ACP, Top Heavy, 410(b), 415, 401(a)(4),deductibility, and 402(g)

Work with assigned coordinator(s) to provide compliant and accurate valuation reports, participant statements, trust accounting, annual testing and reporting as applicable

Review distribution paperwork and coordinate processing of distributions with asset holder

Review loan paperwork and coordinate processing of loans with asset holder

Assist auditors if a plan is subject to an audit

Assist IRS and DOL auditors, if the plan is subject to an IRS or DOL audit

Coordinate with all applicable parties, both internal and external, to ensure accurate conversion process for new clients (including but not limited to actuaries, financial advisors, attorneys)

As applicable, work with assistant to coordinate and oversee activities that will ensure timely and accurate completion of book of business

Assist with other tasks and projects as assigned

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Assist with other tasks and projects as assigned

Experience, Skills, Knowledge Requirements

Bachelors degree preferred

3-5 or more years ERISA experience in the retirement industry

Experience in analysis of financial data required

Experience in Relius software desirable, but not required

Strong Word, Excel, and Outlook skills

Strong written and oral communication skills

Strong analytical and problem solving skills

Strong attention to detail and the ability to prioritize, manage tasks and meet in connection with business operations, including related ERISA compliance matters

Ability to effectively plan and assign work and supervise support staff

At Ascensus, we aspire to make a difference for others.

We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners.

Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter.

Quality First.

Integrity Always.®

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).