We have a wide variety of career opportunities around the world — come find yours.Airport OperationsThe Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervisionJob overview and responsibilitiesProvide leadership and oversight of a work area and front-line employees in an operational environmentServe as a subject matter expert on safety, service and proceduresFocus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelinesEnsure consistency on operational service and product deliveryEngage with front-line employees to review metrics and gain commitment to help achieve goalsSupport standard work and continuous improvement processesSet expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreementsSubject matter expert on safety, service and proceduresMonitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are metAssess and delegate the appropriate work assignments to front-line employeesProvide front-line employees with regular coaching, feedback and recognition as appropriateIdentify issues and engage in structured problem solving to assist front-line employees in accomplishing workConduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issuesProvide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistentlyPartner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customersComplete all mandatory regulatory and Company required documentation of activitiesParticipate in collateral projectsRequiredHigh School Diploma, GED or education equivalentBusiness acumen/Continuous improvementCustomer FocusConflict resolutionAccountabilityTeamworkEngagement/motivationSafety orientationPlanning/multi-taskingStrong written and oral communication skillsConflict resolution and decision making with an ability to leadComputer skills including Microsoft Office (Outlook, Word, Excel, PowerPoint)Proficient in IT systems and common software appropriate to work groupExperience leading and influencing a team and customer service experienceMust be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidaysMust possess a valid state-issued driver’s licenseAcceptable driving recordMust NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty or government-approved exceptionsRegular attendance is required at the work location of Los Angeles Interational Airport (LAX)Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferredBachelor’s Degree or relevant job experience will be equally consideredExperience in SharePointExperience supervising Union personnel a plusExperience working in Airport Operations, Ramp ServiceEqual Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT