Ramp Supervisor

Accountable for day-to-day ramp operations.You will be responsible for coordinating. planning and ensuring proper staff allocation to fulfil our service standards for all Airline Partners.Responsibilities/Duties:Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.To consistently deliver the highest possible level of customer service at all times.Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets are met.Staff Allocation forward planning.Ensure the safe and correct control of all resources on the Ramp.Comply with all Airlines Ground Handling Regulations as well as local Airport Authorities.Ensure safety and security procedures are followed according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.Promote an open reporting culture.Ensure investigations take place into any incident/accident, non-conformity, or service delivery failure, with resulting corrective actions being established and then maintained.Work closely with GSE responsible personnel to ensure active and effective GSE managementStay informed as to the relevant skills and qualification levels required by staff for effective performance.Accountable for ongoing day to day ramp management.Establish and maintain a safe working environment for employees and customers to comply with Company policy and health, safety, and security regulations, while promoting a “Safety First”-culture.Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.Required to attend the mandatory training imposed by the Company and Airlines as per job role.Other duties as assignedRequirements:Proven leadership skills and experience.Must be a minimum of 18 years of age and legally able to work in Canada Must have valid Driver’s license and hold a DA.Demonstrate ability to lead, coach and develop staff.Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.Extensive experience in Ramp Handling and good understanding of the Operational departments.Proficient knowledge of the IATA Standard Ground Handling Agreement.Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.SLA driven to meet customer expectations by delivering excellence.Ability to drive and deliver improvement plans and the relevant follow up process.Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.Work under pressure and meet tight deadlines. Excellent written and verbal communication skills with employees, management, customers and outside institutions.Must be flexible to adapt to changing demands/circumstances/weather conditions.Must be available and flexible to work variable shifts including weekends and holidays.Must be able to lift up to 70lbs when requiredMust be able to obtain and hold all required security clearances.Computer literate with knowledge of Microsoft Word and Excel.Benefits include:Paid Training401kSTD (Short-Term Disability) Life InsuranceVision, medical, dentalUniform provided at no cost to youEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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