Overview:GENERAL SUMMARY:The Operations Manager He/she has the primary responsibility of supporting the General Manager in day to day operations of the restaurant; conveying the Canes culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Canes.
He/she will be responsible for upholding Raising Canes standards for the Crewmember and Customers experiences.
He/she will responsible for leading shifts as well as providing support in financial management, restaurant maintenance and company initiatives.Responsibilities:KEY RESPONSIBILITIES AND AREAS OF FOCUS :Operations Management Lead What We Do on each shift; at Raising Canes What we do is serve the Perfect box, Fast, Friendly, Clean & Have Fun!
Promote open communication between all levels of Crew in the restaurant including: Shift Managers, Shift Captains, Trainers and Crewmembers; lead the Canes Love program in the restaurant which is howRaising Canes Respects, Recognizes and Rewards our Crewmembers; assess areas of opportunity and recommend solutions or develop plans to address restaurant or Crewmember issues; align Shift Manager performance and Restaurant performance with company standards; proactively manage operation of the restaurant to include planning/forecasting of weekly sales, labor and COGs; maintains restaurant cleanliness; identifies maintenance problems and communicates problems to General Manager and Facilities Department; leads monthly inventorycounts and ensures weekly vendor orders are made and properly received; lead achievement of allperformance metricsBusiness Management Support the General Manager in managing food and labor costs to increase Restaurant profitability; lead restaurant to achieve financial goals set by the Operations Leadership Team; identify issues that need addressed, develop a plan to resolve issue and present findings/ suggestions to the General Manager; lead the monitoring of spending on all costs to include: contract services, repair and maintenance as well as supply costs; write successful Crewmember and Shift Manager schedules that set restaurant up for success and adequate sales volume trends; support General Managerin writing of the business plan for the restaurant.
Maintains open communication with General Manager, Operations Advisor and the Restaurant Support Office CrewmembersPeople Management Use company approved selective hiring criteria to maintain a quality Crewmember roster; consults with General Manager on all hiring decisions; train and develop ShiftManagers and Crewmembers to improve the quality of the restaurant operation; support the professional development of the Shift Managers and Crewmembers; draft performance plansfor Shift managers and share information with General Manager; lead follow up on all performance plans delivered; lead and execute all new Crewmember and Shift Manager orientationsProject Support Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support program implementations at the restaurant level; support General Managerwith execution of the restaurants local marketing plansQualifications:ADDITIONAL REQUIREMENTS:The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum of High School Diploma or equivalent required, some College preferredMust be 18 years of age or olderProficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objectsQUALIFICATIONS:Ability to lead, motivate, and empower the Canes CrewmembersAbility to align Crewmembers with Raising Canes culture by balancing hard work and having funAbility to manage basic tasks; the restaurants Crewmembers and fiscal operationsTakes initiativeHas excellent verbal and written skillsAbility to recognize problems and problem solveAbility to set goals and convert plans into actionKnowledge of Labor LawsKnowledge and skills in staffing, scheduling, people and cost managementNew Restaurant opening experience a plus3 years restaurant or retail management preferred