Job Summary:
The position is responsible for food safety and quality engineering and control on processes supporting the operation, system, policy and procedure auditing; leads quality improvement projects, drives defect prevention on flight attendant comments and detections.
Acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations.
Main Duties and Responsibilities:
Supports all customer and regulatory audits within the responsible facilities
Works side-by-side with Operation Managers to assure compliance to HACCP requirements are met
Works as part of the corrective action team to address non-conformities related to product, process and service
Executes monthly self-assessments on the elements of food safety
Executes the required food safety-related testing as defined in the HACCP plan
Plans for quality (capital, supplier quality, plant quality).
Evaluates and reports on performance trends related to quality
Manages Quality Engineering projects, including operative supportive functions
Leads and monitors improvement projects as assigned
Audits implementation of quality systems for effectiveness by verifying activities
Responsible for maintaining and managing the corrective action system
Monitors the accuracy and compliance of HACCP records as defined in the corporate procedures
Reinforces quality awareness to the management and work staff
Schedules and manages the daily activities and task of the sanitation porters (if defined as a responsibility)
Manages continuous improvement projects in quality elements
Plays a key role in implementing the business management system
Implements the quality system detailed in the quality manual
Champions quality improvement efforts and initiates problem-solving efforts and assures implementation
Drives prevention vs.
detection of defects tracking key performance indicators and daily patrol of production areas
Responsible to lead product defect investigations
Responsible to lead investigations of alleged food poisoning, Hard-foreign and soft foreign objects
Responsible to manage compliance with USDA / APHIS regulations
Responsible to manage food product suppliers of the unit including auditing of local suppliers
Coordinates actions to prevent the occurrences of nonconformities to internal, Federal and State laws
Maintains customer compliance resolution on defects including alleged food poisoning if needed
Responsible for identifying and maintaining of key performance metrics for the Quality organization
Continuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products
Acts as the primary liaison to Corporate QA Compliance Team
Plays a key role in training and coaching of quality requirements to all levels in the business unit’s organization
Responsible for safety, quality and compliance to customer specification
Ensures optimum business processes to support full customer and regulatory compliance in terms of quality and food safety
Stays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirements
At times liaises with customers and regulatory agencies
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual” according to company policy.
Completes all other company-required training including but not limited to ServSafe Sanitation Manager Certification.
Qualifications
Education:
Bachelor’s degree in food science, quality, technical or business-related field from an accredited 4-year college or university required
Work Experience:
Minimum of 5 years quality assurance experience in a manufacturing environment, with a preference in food manufacturing
Job Skills:
Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditing
Knowledge of lean standard tools, TQM methodology
Basic lean, six sigma knowledge, and continuous improvement understanding a plus
Detail-oriented
Project management experience
Strong organizational skills, able to prioritize responsibilities and multi-task
Technical Skills: (Certification, Licenses and Registration)
ServeSafe certification preferred
HACCP certified
Language / Communication Skills:
Strong interpersonal skills, interact well with multiple departments as required
Able to work with little supervision
Excellent reading, writing, and oral communication skills
Multi-lingual a plus
Job Dimensions:
Geographic Responsibility: US
Type of Employment: Full time
Travel %: 20%
Exemption Classification: Exempt
Work Environment / Requirements of the Job:
Regularly stands, bends, lifts and moves intermittently during shifts.
Must be to lift, pull, push, and move products, equipment, and supplies daily.
There may be physical discomfort due to temperature in production area, coolers, and freezers
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.
To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.
They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Keywords: Quality Assurance, Quality Assurance Manager, Food Quality Assurance Manager, Compliance, HACCP, GMP, FDA, USDA, Quality Assurance Supervisor, Quality Assurance Specialist, Compliance Manger
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Work Location:
One location
Work Location: One location