Quality Assurance Manager

Job Summary:

• Ownership of the Global Quality Management System (QMS)
• Manage the Quality Team
• Responsible for ISO Certifications, MRB, Inspection, QA Metrics, Supplier quality and audits
• Management of Technical Service Team and RMA
• Manage outside agency certifications
• Lean Manufacturing project support
• Manage NPI project initiatives
• Drive a customer first mindset throughout the team
• Team oriented

Job Duties:

• Promote the achievement of quality results and performance improvement throughout the organization.
• Develop, implement, communicate, and maintain a Quality Procedures plan to maintain the Company’s Quality Systems and Policies in compliance with quality system requirements. (ISO 90001-2015)
• Effectively interact with Production and Development teams to maintain product supply and help introduce new products
• Work with global purchasing department staff to establish quality requirements for external suppliers.
• Ensure test procedures and Inspection plans are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
• Supervise QA staff in carrying out inspections, application testing, NPI validation and in-process inspections.
• Write technical and management systems reports.
• Bring together staff of different disciplines and drive the group to plan, formulate and agree on comprehensive quality procedures.
• Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes, and finished goods.
• Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
• Set Quality Objectives for the company and ensure that targets are achieved.
• Develop, implement, and maintain a test & measurement equipment calibration program.
• Set up and maintain controls and documentation for all QA procedures.
• Liaise with Customer Support group and ensure the execution of corrective action and compliance with customers’ requirements
• Monitor performance by gathering relevant data and producing statistical reports.
• Organize and manage quality system review in close cooperation with the Company’s Leadership team .
• Identify relevant quality-related training needs and deliver training.
• Carry out Budgeting and Performance Appraisal activities
• Facilitate NPI launches after thorough validation and safety certification

Education & Work Experience Requirements:

• Engineering degree strongly preferred
• Six Sigma – Lean Certification or training in 5 Whys, 8D, etc.
• 4-10 years of experience managing a Quality organization. 
• Must have experience with implementing lean processes and engineering change notices (ECN) 
• Candidate will have experience working with electrical and electro-mechanical products. 
• Experience with RF power supplies and/or precision molded plastics are highly desirable.

Skills Required:

• Must have strong problem solving and time management skills.
• High energy and the ability to multi-task across projects.
• Must be able to understand the product as a system as it encompasses mechanical, electrical, and software integration.
• Excellent verbal and written communication skills with ability to interface with all levels.
• Works well in a cross-functional environment and across all disciplines.