Project Manager, Content Operations

Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best.  We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller.  Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles.  We have created online classes taught by famous masters— Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come.

Since launching in 2015, we have been growing our team.

This year on the Content Team, we are focusing on building out a robust Operations and Project Management Team within Content to focus on planning, strategy, and building a muscle around project management.

We are looking for a Project Manager to join our team and help pioneer the project management process for all of our creative content.

Apply now to find out more about what we are doing behind the scenes.

What we are looking for:

  • An enthusiastic self-starter who can thrive in ambiguity and eager to build from the ground-up.

    This person has a strong understanding of best practices in project management and can apply project management principles to the creative/production process. 

  • A strong communicator who is comfortable interacting with all levels of an organization and instinctively knows how to navigate the balance between different stakeholders. 
  • Someone who loves to plan ahead and can help the team plan ahead and stay on track. 
  • Someone with proven experience in project managing the creative process, inclusive of: creating and managing schedules and budgets, coordination of vendors, crew and creatives across cross-functional teams. 

Responsibilities of the role: 

  • Lead 6-8 projects through the full project lifecycle (from kickoff to delivery) by understanding the scope of work, creating a project plan with scheduled milestones, organize and kick-off a team, create workflow and processes needed specifically for the project, measure and track progress against the project
    – both budget and internal resource utilization, work with Post coordinators through the Post Production process, communicate updates to cross-functional partners as-needed, successfully deliver the final product on time and within budget.
  • Assess and advert risk on projects falling off track
  • Partner with cross-functional team members to communicate updates regularly 
  • Ensure that the project team has all of the resources, tools, systems and processes in place in order to effectively and efficiently complete the project  
  • Report on progress of the project’s development in both milestone tracking and utilization tracking (against internal resourcing budget) 
  • Facilitate a post-mortem process after each project completion and implement changes to the project management process as needed
  • Create documentation around project management best practices and regularly skill-share with the broader team on ways to equip the team with project management skills 

Requirements:

  • 5+ years of relevant project management experience
  • Experience and/or strong familiarity with the creative/content creation process, especially as it relates to live-productions 
  • Experience working with Post Production processes a plus
  • Experience with different project management tools and software such as Wrike, Asana, Basecamp, Jira, or Workfront
  • Experience with reporting and data analysis of reports 
  • Strong communication skills
    – written and verbal as well as strong listening skills
  • Experience working with cross-functional partners and teams 
  • Ability to navigate complex situations, and meet competing priorities in a fast-paced environment
  • Strong familiarity with Microsoft Word, Excel, Google Cloud Suite.

    Familiarity with keynote a plus

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you. 

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