Overview: American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success.
AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey.
AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research.
Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.The AMA Project Coordinator I serves a vital role on the Service & Logistics team, providing logistics, support and coordination on all aspects of seminar deliveries.
S/he builds cohesive partnerships with various AMA departments, effectively responds to client needs, and takes responsibility for customer satisfaction by ensuring effective coordination of all aspects of program delivery.
Responsibilities: General ResponsibilitiesSchedule and confirm faculty for seminars based on fit, qualifications, location, ratings, and utilization, including cancellations, substitutes and emergencies and update appropriate systems.As needed, identify faculty for expansion of AMA programs and maintain follow-up of successful deliveries.Process faculty payments and handle discrepancies.Participate in User Acceptance Testing of IT systems upgrades and enhancements.Other duties and projects as assigned.
Public Focus:Support all aspects of public seminar sessions to assure customer needs are met and/or exceeded.Provide faculty and sales support for special closed sessions.
Onsite Focus:Support all aspects of onsite programs to assure customer needs are met and/or exceeded.Coordinate, provide and respond to client requests for completion of vendor forms.Prepare and ensure accuracy of client invoices based on contract terms and requirements.Process Continuing Education Units, Certificates, and evaluations for onsite sessions Qualifications: 2 years’ business experience in a sales, hospitality, or customer service environment.High school diploma required; BA/BS preferred.Ability to successfully support various revenue streams, and function under pressure and work additional hours, as necessary.Organized self-starter and motivated learner with strong attention to detail.Excellent customer service skills with dedication to exceeding the needs of customers.Strong verbal and written interpersonal skills and ability to master a variety of systems and databases.Ability to work in a deadline-driven environment, handling multiple tasks while maintaining quality.Proficient with technology and MS Office (Word, Excel, PowerPoint).An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans
– an ADA compliance organization.