Schedule: Monday
– Friday (7:30am
– 4:00pm)
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
SUMMARY
The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff and ensure that appropriate, high quality, and integrated care and services are provided to clients.
These teams are part of a new large-scale street-based engagement effort in the Skid Row Community of Downtown Los Angeles Area (Service Area 4).
This is a LA County/City approved strategy to combat homelessness.
The goal of C3 is to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services.
The Program Manager is also responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs.
The Program Manager is also responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide leadership to the multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering agencies
Provide individual and team supervision, support, and performance evaluations for assigned staff
Provide clinical guidance to staff as needed, including in emergencies and crisis situations
Ensure that services emphasize trauma informed care, client safety, and harm reduction interventions.
Be available to respond to emergency calls and situations on a 24-hour basis when needed
Assist in the screening, assessment, and enrollment of clients in a range of services
Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews
Assist Program Director in budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
Provide training to staff on policies and procedures of the program
As needed, assist in the screening, assessment and enrollment of participants including orientation to program policies resources and goals
QUALIFICATIONS
Masters degree in mental health field (Social Work, MFT, or Psychology); Licensed or Registered and in good standing with the California Board of Behavioral Sciences
Experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges.
Experience providing direct supervision and management of staff
Experience managing a team
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Able to work in a high tolerance harm reduction model with individuals who have multiple barriers
Able to learn quickly and work effectively with a wide range of constituencies
Strong interpersonal and team building skills
Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
Current, valid California Drivers with an acceptable driving record
Able to obtain and maintain CPR/1st Aid certification
Work Environment
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day
Responsibilities Common To All Agency Employees
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond promptly in all aspects of communication
Work with minimum supervision
Perform other duties as assigned
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.
We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.