ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires. ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.
Who we are:
Have you ever wondered what happens to the cats and dogs whose owners are unable to afford the cost of vet care? We did. The ASPCA’s Community Medicine (CM) program provides expert veterinary care to support the welfare of animals and their people through our Mobile Veterinary Services (MVS) and Community Veterinary Centers (CVCs) in underserved areas of Los Angeles, New York and Miami. We help pet owners overcome barriers to care, bringing services directly to the communities that need us most and partially or fully subsidizing the cost of essential services. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you join the American Society for the Prevention of Cruelty to Animals (ASPCA), you join a team of over 1,000 dedicated colleagues with deep knowledge, skills and passion for the animals we serve.
What you’ll do:
Oversee a fast-paced, dynamic and complex nonprofit veterinary program, including one stationary spay/neuter clinic and four mobile veterinary clinics. Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the CM’s impact in the community. Veterinary medical experience is beneficial but not required to excel in this role, as medical direction will come through the Regional Medical Director and the Regional Nursing Director. The ideal candidate will bring passion for serving pets and people, as well as extensive professional operational leadership experience in a people-centered service industry such as retail, hospitality or healthcare.
What you’ll get:
- Work/life balance:
- paid vacation to recharge
- paid sick time to heal
- ten paid holidays to observe
- plus paid personal time to celebrate when you like
- Industry-leading benefits: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) with employer-funded contributions after one year of service, employer-paid life and long-term disability insurance, and more
- Room to grow: the ASPCA has robust professional development programs to help you grow as a person and a leader
- Support: the ASPCA is one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on
Responsibilities:
Responsibilities will include, but are not limited to:
People Leadership (50%):
- Lead a team of five managers who oversee key program functions: client experience, community outreach, logistics, nursing/medical support, and veterinary medicine
- Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM’s People Partner as needed for guidance
- Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff and Medical Staff Managers – they will report to you (solid line) for all nonmedical job functions and will take direction from the Regional Medical Director or Nursing Director (dotted line) for all duties related to veterinary medicine
- Foster open 2-way communication with CM team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input
- Provide open and honest feedback and communication to the CM Regional Management Team to execute the department’s strategy and fulfill our mission
- Be a consistent, visible presence at CM locations (South Los Angeles Spay/Neuter Clinic, Paramount Logistics Center, and mobile clinic locations in the LA metro area) to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, remove obstacles, and foster understanding and commitment to ASPCA’s mission
- Partner with the ASPCA’s Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff
- Collaborate with CM’s Director of Training and the ASPCA’s Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA
Planning, Execution & Administration (50%):
- Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations
- Oversee the development and publication of CM’s mobile clinic calendar, align mobile locations & service capacity with LA strategic priorities
- Monitor financial & administrative health of the program, including cash management, expenses, payroll, vendor management, and operational efficiency
- Problem-solve: seek out root causes and course-correct to overcome obstacles
- Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with peers
- Ensure Fear Free® certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress
- Support the ASPCA’s commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team
- Partner with ASPCA colleagues in Safety, Facilities and Legal to ensure a safe, secure and squeaky-clean environment at the South LA spay/neuter clinic, on mobile units, the Paramount Logistics Center and all mobile work locations
- Maintain a safe and healthy workplace for all staff, clients and animals: ensure 100% compliance with OSHA and DOT regulations and ASPCA safety guidelines, cultivate a culture of safety and injury/incident awareness and prevention
- Monitor inclement weather and emergency events that may impact operations; prepare and execute plans to prioritize safety
- Oversee coordination of repairs and maintenance for CM’s LA fleet of mobile veterinary clinics, logistics center and the South Los Angeles spay/neuter clinic
- Work effectively with inter-agency partners – generally other animal welfare groups or municipal animal services agencies – to advance ASPCA priorities in the region
Exemplifies the ASPCA’s Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for animals
Additional Information:
- Full-time position Tuesday to Saturday 9:00-5:00; flexibility is required to work some morning shifts
- Work is primarily in-person; remote/work from home is possible up to one day per week
- Work locations vary – primarily the MVS Logistics Center in Paramount, CA, South LA CVC, and also mobile clinic locations throughout the Los Angeles metro area
- Occasional travel (5% or less) may be required
Qualifications:
Bachelor’s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required, Bilingual in Spanish, Creole or other language a plus, Excellent time management skills with the ability to prioritize multiple projects and be responsive to shifting priorities., Experience leading and coaching people managers, Fear Free® certified or obtain within 60 days of employment, Highly motivated self-starter capable of providing adept leadership and support to a large and complex operation, Proven history of building and maintaining positive and productive relationships with internal and external stakeholders, Readily able to work closely with animals who are behaviorally and/or medically compromised; and to participate in and support staff in humane euthanasia situations, Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages
Language:
English (Required)
Education and Work Experience:
Bachelors, High School Diploma (Required)
Bachelor’s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required, Minimum of 5 years managing direct reports; experience managing supervisors strongly preferred, Minimum of 5 years of professional work experience in a people-centered service delivery industry, Veterinary or animal welfare experience a plus
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Please don’t forget to attach your resume and cover letter to complete your application.