Company Summary
Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Job Summary
**Hybrid Position – 2/3 days in the office per week***
First American Trust is seeking a Banking Applications Product Delivery Manager with 3-5 years People Management experience to join our growing team, one who is passionate about Agile, possesses an Agile mindset and is driven to develop high performing Agile practitioners with a strong understanding of the significant role Product teams play in delivering business value. The Product Delivery Manager will partner with business owners, clients and other stakeholders to understand our clients, pain points and business goals, envisioning the solutions architecture whose components can be refined, defined and transformed by Product Owners into product features and user stories with deliverable acceptance criteria.
The ideal candidate is driven by results and possesses strong interpersonal skills, a positive attitude and, is strong in Servant Leadership behaviors, practices and skills required to develop, lead, and empower others. Must live Agile, must lead by example, and foster a culture of an Agile mindset, being Client centric and focused on product outcomes.
To be successful, candidate must be able to translate strategic initiatives into value streams and empower others in tactical action, ensuring delivery of true business value. Additionally, the candidate must have experience in Vendor Management, Vendor Application maintenance activities, ensuring SLA commitments and the Incident and Release Management processes.
Role Responsibilities
Participate in long-range departmental planning of the team, including but not limited to:
- Ability to select, coach and develop talent and hold employees accountable for results
- Write and openly conduct employee performance reviews, and provides ongoing performance feedback
- Instill desire, fully support and participate in direct report s continuous learning and professional development
- Makes hiring recommendations and decisions. May get input from Product Delivery Director in these areas
- Prepares and maintains job descriptions for positions that report to him/her
Responsibilities also include:
- Support and lead change and, foster the context of being a team , collaboration always and decision making at all levels
- As an assigned Business Vertical SME, being strategic in vision, develop and maintain a product portfolio roadmap base upon Product Owners roadmaps, Product Line Manager s Vision and the business area objectives and goals
- Be Client centric, fostering demonstration of commitment to Client satisfaction in those you lead, measure satisfaction, and ensure Clients are apprised of progress and all commitments are met
- Drive to Big Picture Goals, envisioning the solutions ecosystem and delivery milestones while valuing and maintaining a strong attention to detail
- Accountable for achieving specific goals for each product, including evaluating product performance and identifying innovations to address client needs and improve product performance
- Identify sources, monitor, analyze and interpret key product performance metrics including analyzing data to identify patterns and solutions to root causes of problems
- Acquire vendor resource commitments to resolve service and operational deficiencies
- Deal with others in an honest manner, assures adherence to company policies, address questionable business practices
- Effectively communicate, providing reliable information through accurate reports and presentations. Uses good listening skills. Negotiate effectively
Required Qualifications:
- Bachelor of Science degree in a Technical Discipline, Business or Related field
- 5+ years of technical experience with vendor packages as a senior contributor
- 3 to 5 years of People Management experience
Desired Knowledge or Skills
- Strategic, innovative, forward thinking and, Business solutions focused
- Decisive and action orientated
- Excellent People Development skills, the ability to foster high performing people who feel included and empowered
- Strong knowledge and experience with the Agile/Scrum framework
- Knowledgeable in other Agile methodologies (XP, Kanban, Lean) and familiarity with Scaled Agile (SAFe)
- Proven track record as a Product Owner, Scrum Master or Agile Coach, applying Scrum principles, practices, and theory in a product centric organization
- Knowledge and experience with implementing modern system integration methodologies, techniques, and technologies
- Excellent written and verbal communication skills, able to communicate technical issues to nontechnical and technical audiences
- Excellent interpersonal skills with the ability to communicate and interact effectively with others, including all levels of management
- Experience working with and managing an industry leading Bank DDA processing application
- Experience as a Product Owner or Scrum Master in a fast-paced scaling environment
- Strong interpersonal skills, developing relationships with the business, clients, product team members and peers
- Working experience with common product management tools, such as Jira, Trello or Azure DevOps
- Industry Certification: Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM) or Professional Scrum Product Owner (PSPO) or Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or Professional Scrum Master (PSM) is highly desired
- Experience in a matrixed multi-team organization
- Proficiency with MS Office suite of products
#LI-BG1
#TSTIT
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.