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Premium Ticketing Manager

Anschutz Entertainment Group

This is a Full-time position in Los Angeles, CA posted June 11, 2022.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Manager, Premium Ticketing is responsible for managing an array of touring and regional-based Premium Ticketing initiatives instrumental to generating companywide ancillary revenues. The Manager will work closely with the Director, Sr. Management, co-workers, clients and any other affiliated parties in order to effectively maximize ancillary revenues.

Essential Functions:

  • Departmental lead for designated touring and regional-based Premium Ticketing initiatives
  • Perpetual oversight and daily maintenance of market-based pricing initiatives associated with Dynamic Pricing programs
  • Ability to continuously exercise independent judgment and utilize discretion essential to maximizing ancillary revenues
  • Management of VIP Packaging initiatives including all underlying elements essential for successful execution
  • Assist with generation of financial models and projections associated with Premium Ticketing initiatives
  • Directly support the planning, development and integration of national, regional and local-based programs
  • Oversight, maintenance and administration of associated program-based budgets
  • Compilation and distribution of daily, weekly and monthly ticket counts and event-based reports
  • Responsible for the integrity of all assigned repots, reconciliations and event-based settlements
  • Review, dictate and assign corresponding ticket holds and allocations as required for each initiative
  • Competently manage large amounts of inventory across several tours or individual events simultaneously
  • Provide direct input on collateral, sales and marketing materials
  • Initiation, regulation and maintenance of customer service channels
  • Development, creation of procurement of exclusive merchandise products, accessories and product lines
  • Negotiating prices, placing orders, achieving production deadlines and ensuring product integrity with vendors
  • Processing and fulfillment duties associated with invoicing and vendor payments
  • Travel to designated events associated with companywide initiatives in order collaborate with counterparts, develop meaningful relationships and to ensure the integrity of each independent program meets the highest standards
  • Procurement of local help for corresponding events as required
  • Actively participate in national and local work functions affiliated with premium initiatives as required
  • Other duties as assigned

Required Qualifications:

  • Bachelor’s degree from four-year college or university
  • Proven track record of success and experience in the entertainment industry, sports industry or equivalent combination of education and experiences
  • Ability to work independently and handle multiple projects simultaneously with little supervision
  • Demonstrated proficiencies across multiple ticketing platforms and associated technologies
  • Firm understanding of supply and demand based economics and underlying principles
  • Ability to work with complex mathematical concepts and computations
  • Individual must be extremely organized and work well under extremely stressful situations
  • Willingness to work long, irregular hours – including nights, weekends and holidays as required
  • Strong work ethic, results oriented – ability to go above and beyond what is necessary to achieve success
  • Demonstrated proficiency with MS Office applications including: Excel, Word, Outlook, PowerPoint, etc
  • Excellent oral and written communication skills; strong presentation skills and capabilities required
  • Ability to present information effectively and ability respond to questions and/or inquiries from co-workers, clients and customers in a timely manner
  • Ability to travel for work as required, including extended durations based on overall requirements

AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Associated topics: director, director of operations, executive, facilities, facilities manager, facility, facility operations, team leader, operations management, operations manager