Responsibilities
Under the direction of the Co-Chiefs of the Division (Vice-Chair of Academics and Vice Chair for Justice, Equity, Diversity and Inclusion), the Practice Manager will oversee all clinical operations, administrative staff, technical staff, and provide financial management for the Cornea-External Ocular Disease & Uveitis Division and Contact Lens and Dry-Eye Clinic of the UCLA Department of Ophthalmology, which consist of six full-time faculty members, one Senior Optometrist, and two clinical fellows.
This position is responsible for coordinating and overseeing the patient care activities of the Cornea-External Ocular Disease and Uveitis Division, and Contact Lens and Dry-Eye Clinic, including: recruitment, supervision and training of staff; daily monitoring and reconciliation of patient billing and revenue generated through outpatient clinical services, including the Cornea Clinical Laboratory; the development of effective administrative systems for patient appointment scheduling and the delivery of patient care; identify areas for improvement, and creates and executes solutions to improve care delivery, efficiency and cost reduction; develop and implements policies and procedures for the quality improvement of the Division while ensuring policies for the University and Department are followed; provide oversight for operation of patient care facilities and associated patient service resources, including the Cornea Clinical Laboratory and a minor surgery room; responsible for the administrative and fiscal analysis of the division; management of resources including technical and clerical personnel, physical space, and operational tools including the management of CareConnect operations.
This role is also responsible for the support of academic activities such as: establishing an operational plan for efficient and cost-effective patient care services, in consultation with the Division Chief, and implementation of the operational plan; assist Division Chief with establishment of a plan to expand patient care in the Division through recruitment of additional faculty members and the incorporation of new equipment and services into Division activities; provide program coordination of academic activities for the division; meet with Division Chief or designated faculty members to establish clinical education goals and priorities, sets deadlines for all activities, and assigns and supervises administrative support staff in carrying out these activities for the Division (medical student, resident and clinical fellow teaching; continuing medical education programs), which may include preparation of promotion materials; organization of teaching conferences; creation of resident and fellow rotation schedules; and training of new fellows with respect to administrative activities.
Pay: $61400-121400 Annually
Qualifications
Required:
- Experience with managing patient care activities in a medical practice or hospital facility.
- Experience in supervising staff including organizing workflow to accomplish established objectives, delegating responsibility, training staff, evaluating staff effectiveness and administering necessary discipline while adhering to negotiated personnel contracts
- Skill in projecting and monitoring income trends on the basis of existing revenue and cost data.
- Experience with and thorough understanding of medical billing procedures.
- Experience in accounting principles including budget and revenue analysis.
- Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.
- Strong organizational and prioritization skills to effectively coordinate and promote the patient care activities of the Divisions.
- Skill in setting goals which accurately reflect the relative importance of job responsibilities and the strategic priorities of the Divisions
- Computer and writing skills sufficient to develop financial and administrative reporting systems and to compose correspondence that communicates analytically, logically and concisely using correct grammar, punctuation and spelling
- Ability to follow through with assignments independently.
- Verbal skills sufficient to promote pleasant and effective interactions with patients, staff, doctors, and the public.
- Ability to perform under the stress of frequent interruptions and/or distractions.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.