Partner Success Operations Manager

The role 

We are looking for a world-class Partner Success Operations Manager to join Sunbit’s fast growing Retail team.

This is an opportunity for a motivated, customer-centric, and data-driven individual to lead our in-side Partner Success team which is overseeing the relationship with thousands of retailers who have implemented Sunbit’s technology in their locations.

The primary responsibilities of the in-side Partner Success team is to maintain the relationship with our retailers and help them grow Sunbit usage to benefit their customers.

The Company

Sunbit is a technology company in the field of Buy Now Pay Later, focused on reducing stress from daily purchases.

Sunbit is the primary financing solution for over thousands of dealerships, dental practices and service providers across the US, providing the best possible experience for retailers and their customers.

Sunbit’s game changing product provides the simplest and quickest way for a customer to split the cost of services into multiple payments by approving 90% of all customer applications, increasing sales and extending the buying power for consumers.

Job Description

• Manage a team of in-side Partner Success associates.
• Create and build relationships with our retailer to grow Sunbit usage. 
• Analyze Sunbit performance/revenue data. 
• Set monthly goals for Sunbit activity and revenue with management and associates.
• Build and deliver quarterly business reviews to management teams.
• Collaborate with the assigned Field Partner Success Manager and Training Manager to grow account performance.
• Manage and track all account activity in the CRM system.
• Provide critical feedback (partner needs, market perceptions, industry trends, etc.) to Sunbit management and internal teams.
• Other duties as assigned.

Experience / Skills Required:

• 3+ years of leadership experience managing customer success team / in-side sales team / in-side account management team.
• Track record of coaching teams and building processes from the ground up on technology products.
• Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution.
• Excellent verbal and written communication skills.
• Mastery of Microsoft tools (Powerpoint, Excel, Word) and project management skills.
• Intelligent, go-getter, ambitious and self-motivated who wouldn’t hesitate to roll up their sleeves to achieve overall company success.
• Organized.

  Great time management skills with ability to self-manage.