FRONT DESK SUPERVISOR | SILVER LAKE POOL & INN POSITION PROFILE Palisociety is currently seeking a personable, motivated, and experienced individual to join our team as the Front Desk Supervisor.
Assist in overseeing Front Desk, Housekeeping, Property Maintenance Team, and Overnight Agents.
Operate the hotel at a level that meets and exceeds the standards of our guests.
Develop, engage, encourage, and motivate team members at all times.
Maintain physical attributes and cleanliness of the property.
Act as manager on duty in the absence of Hotel Manager.
Assist with special projects related to the property renovation and rebranding.
PREREQUISITESThe ideal candidate is:A seasoned and highly effective hospitality professional with outstanding supervisory skills and extensive hands-on experience.Can work independently with little guidance, however, knows when to ask for help.Has experience with Microsoft Office products including Microsoft Word, Excel, Teams, and Outlook are preferred.Due to the multi-departmental leadership responsibilities of this role, a candidate that is also fluent in Spanish is a plus, but not required.
ESSENTIAL FUNCTIONSAssist with managing all operational functions of the hotel.Hold regularly scheduled meetings with all team members.Ensure full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards.Assist with all key property issues including customer serviceHandle complaints and oversee service recovery procedures.Ensure all decisions are made in the best interest of the hotels and management.Liaise with HM/GM in developing and implementing improvement actions and carry out cost savings.Assist in the procurement of operating supplies and equipment.Assist with managing third-party vendor relationships for essential equipment and services.Assist with training key team members.Coordinating with team members for all activities and functions.Arranging the weekly team member schedule.Assist with supervising all on-property team members while on shift.Be accountable for responsibilities of team members and take ownership of guest complaints.Provide effect leadership for team members.Respond to audits to ensure continual improvement is achieved.Other duties as assigned.
REQUIREMENTS Previous experience with Opera or similar property management system.Must have good verbal and written communication skills.Must be able to speak and communicate clearly and concisely in English.Must use good judgement.Must work as a team and drive results.Must be an organized individual with excellent prioritization skills.Must be able to work well in a fast-paced environment.Must have good work ethic.Must display a positive attitude.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Palisociety does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local law.
REQUIREMENTSFlexible schedule must be available to work a variety of shifts including weekends & HolidaysMinimum one-year supervisory experience in a luxury, lifestyle, or boutique hotel settingRequires mobility and prolonged standing, walking, bending and must be able to lift up to 30lbs.ABOUT PALISOCIETY Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties.
We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.
Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation.
Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase.
Palisociety properties have been featured on Condeě Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others.
Avi Brosh founded Palisociety in 1998 in Los Angeles.
For more information, visit www.Palisociety.Com or follow @palisociety For more information, visit www.Arrivehotels.Com or follow @arrivehotels