Orthodontic Manager
Exciting opportunity for an experienced Orthodontic Treatment Coordinator! Our office is looking for a friendly, professional, and motivated individual to join our team. The Orthodontic Manager is a critical role for our orthodontic department with a primary focus on outstanding customer service, orthodontic consult conversion and case acceptance, and orthodontic revenue growth. The ideal candidate will build strong professional relationships with the general and orthodontic teams, and partner to promote an outstanding patient experience. Excellent customer service and effective communication skills are required. Our offices provide a fast-paced friendly environment with opportunity to gain experience and advance professionally.
Who we are:
For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state. With 40+ offices (and counting!) we deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists. At West Coast Dental, our employees are at the center of our success. We are committed to delivering an excellent employee experience with opportunities for professional growth for our team members.
Job Responsibilities:
Provide patient consultations and communicate information about recommended treatments
Calculate and coordinate fees for treatment
Present cost of service, insurance coverage, and options for payments
Provide information for third party financing
Build a strong professional relationship with each patient by providing follow up calls and coordination of future orthodontic starts
Monitor patient experience and be a primary point of contact for patient inquiries and resolutions
Greet and welcome patients to ensure a positive experience
Participate and support marketing initiatives to increase recalls and consultations
Track department performance and strategize when improvement is needed
Provide consistent end of day reporting to the Regional Manager
Promote a positive, inclusive, and collaborative team culture
Qualifications:
Minimum 4-5 years of dental front office experience
Warm, friendly, and positive personality
Excellent communication and interpersonal skills
Advanced knowledge and use of dental terminology
Knowledge of Dental Insurance process, billing, pre authorizations, eligibility
Knowledge of Denti-cal, PPO, and HMO insurances
Ability to present financial arrangements
Ability to proactively address patient concerns and provide resolutions with the assistance of manager support when required
Computer literate / Dental software programs
Benefits:
Sick Pay
Holiday Pay
Vacation Pay
Medical (including prescriptions)
Supplemental vision insurance
Comprehensive dental benefit
Voluntary supplemental insurance for life, disability, critical illness, and accident
Advancement opportunities
401 (k) plan
Referral bonus incentive programs
Bonus Pay
IND3