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Operations Manager – Southern CA

Inspire Brands

This is a Full-time position in Los Angeles, CA posted July 17, 2021.

Do you want a fast-paced and exciting work environment? Grab a coffee, let’s chat!Who We Are-Dunkin’, a member of the Inspire Brands family, is one of the world’s most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide. Famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.If you have ever wondered what life is like when you work for the Dunkin’ brand, imagine there’s free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin’. He’s a 3-year-old Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin’ Joy in Childhood Foundation.While many of our Boston Support Center team members are currently working remotely due to the Covid-19 pandemic, our people first culture and strong commitment to our values have continued to shine virtually as we are #Makin’ItWorkTogether.Beyond flexible schedules and other awesome work perks, Dunkin’ is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.What You’ll Be Working On-* Customer Focused-Gaining insight into customer needs, identifies opportunities that benefit the customers, builds and delivers solutions that meet customer expectations, establishes and maintains effective customer relationships* Consult with each franchisee to analyze assessment scores, capture root cause operational issues, target improvement opportunities, and drive robust and high impact action planning* Evaluate margins and identifies roadblocks to franchisee profitability and takes appropriate action for solving issues* Influence franchisees on the value of the people development component of their business plan and provides guidance on organizational structure and succession planning* Consult with franchisees on new product introductions, new restaurant openings, and bakery productionWhat You’ll Need-* 5+ years of restaurant operations management experience with multi-unit leadership experience, preferably opened new restaurants* Bachelor’s Degree or equivalent experience* Ability to establish strong relationships with internal and external customer* Nimble Learning: Ability to learn quickly when facing new situations, experiments to find new solutions, takes on the challenge of unfamiliar tasks* Ability to influence views and challenges appropriately to gain support, influence others to act, negotiates skillfully in touch situations, responds effectively to the reactions and positions of others* Flexibility to travel in the Greater Southern California territoryDunkin’ Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.We are committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation in the application or hiring process, please email us at and include the nature of your request, your name and preferred method of contact. Requests for accommodation are considered on a case by case basis. Please note any application materials submitted via email will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.In the U.S., Dunkin’ Brands is an “at will” employer, which means if hired, you or the company may terminate your employment for any lawful reason or for no reason, with or without advance notice, with or without cause, and at any time and this cannot be changed by any statement, promise, policy, code or course of conduct, except by a writing signed by an appropriate officer of the Company.Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, Rusty Taco and SONIC Drive-In restaurants worldwide.We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.