Operations Manager

Operations Manager

Job ID

158097

Posted

15-Mar-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Executive Management

Location(s)

Los Angeles – California – United States of America

Are you ready to start an exciting career with CBRE?

About The Role:

As a CBRE Operations Management Manager, you will manage or lead the team responsible for planning, managing, and directing operations for a small to medium-sized office or offices. This will include managing the overall office including ensuring employee and visitor experiences are consistent with CBRE standards.

The Role is responsible for coordinating staff functions and operations that support the organization’s goals and strategies. Duties include providing the required training, coaching, and direction to staff to provide needed support to the business.

What You’ll Do:

Strategic Partnership

  • Partner with the local Market Leader/Managing Director to understand and help drive initiatives including a focus on growth through recruiting, onboarding, and support.
  • Act as a strategic partner to the Operations Director and local leadership teams in office growth initiatives, office culture and engagement initiatives, organizational efficiencies, and improved occupancy percentages where applicable.
  • Partner with functional leaders, regional teams, departments, and colleagues to identify and implement support for initiatives and organizational “standard processes.”
  • In partnership with the Finance Business Partner, provide fiscal oversight and direction to manage operating expenses to budget, control spend and identify cost savings and operational efficiencies.

Operational Excellence

  • Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues with and for brokerage professionals and leadership.
  • Enhance platform leverage through continual education of support staff and the Producer population on CBRE tools, internal and external systems as well as company policy, protocol, etc.in tools such as Deal IQ and Finishing First.
  • Ensure compliance with company policies and procedures business and professional licensing, real estate law, and state and federal guidelines.
  • Facilitate the communication of policies, procedures, and initiatives to create consistency across the region and/or assigned offices.
  • Assist with the development of training programs, business processes, and system training programs.
  • Develop and apply knowledge of industry and of own discipline and experience to achieve team and departmental objectives.
  • General administrative tasks as needed.

People & Culture

  • Provide formal supervision to employees. Monitor the training and development of staff and effectively manage employee performance. Conduct performance evaluations, set goals and provide coaching and feedback.
  • Oversee the recruitment, hiring and onboarding of new employees.
  • Manage the overall office, culture and facility including vendors to ensure CBRE standards are achieved, and the employee experience is enhanced.
  • Lead by example and model behaviors that are consistent with CBRE RISE values.
  • Strive to continuously improve service delivery to our professional to enhance customer outcomes.

What You’ll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelor’s Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive approach.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You’ll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Operations Manager position is $90,000 annually and the maximum salary for the Operations Manager position is $120,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [redacted] or via telephone at +[redacted] (U.S.) and +[redacted] (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

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