This position provides support and leadership for multiple wellness retail locations each with a team of 4-8 employees. Priorities for succeeding in this position are the development of successful teams and continued growth of the business in each location. This is a fully on-site position that requires continuous travel between locations.
JOB FUNCTIONS
The essential duties and responsibilities of this position include, but are not necessarily limited to:
- Motivating and leading teams to be patient focused, results oriented while maximizing sales, identifying opportunities and establishing creative solutions.
- Creating a patient focused culture by observing and collaborating on S.M.A.R.T. action plans.
- Analyzing sales and create S.M.A.R.T. action plans to drive continuous improvement and sales growth.
- Managing overall clinic standards, clinic operational procedures, and company policy within area.
- Continuously network and manage clinic staffing levels including sourcing, recruiting, hiring and onboarding.
- Providing continuous and on-going training and development for clinic team.
- Following-up on all deadlines and ensuring 100% participation and execution of all assignments/tasks.
- Providing Leadership with status updates for each clinic on progress with KPIs, staffing to grow the business, and overall clinic brand.
- Responsibility for continual process improvement and development through KPI performance measurements.
- Using good judgment in decision making, Handling employee concerns, complaints, or grievances by partnering with Human Resources, or if applicable, the using disciplinary or corrective actions (including termination decisions).
- Performing any and all other duties as assigned.
JOB COMPETENCIES
- BUILDING A SUCCESSFUL TEAM: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
- BUILDING CUSTOMER LOYALTY: Effectively meeting patient needs; building productive relationships; taking responsibility for patient satisfaction and loyalty.
- COACHING: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- DRIVING FOR RESULTS: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- WORK STANDARDS: setting high standards of performance for self and others; assuming responsibility and accountability for successful completion of assignments or tasks; self imposing standards of excellence rather than having those standards imposed by leadership.
SKILLS REQUIRED
· Bachelors degree in Business or related field.
· Passion for health and wellbeing.
· No less than 2 years experience exceeding consumer sales goals and expectations in multi-unit business.
· Ability to visit all locations within the market routinely and to be consistently available to include weekends.
· Above average interpersonal and presentation skills with a focus on mentorship and motivation.
· Must have a high aptitude for solution selling and a successful track record of closing deals.
· Have a sense of urgency, excellent time management skills, and an high aptitude for setting and managing multiple priorities simultaneously.
· Ability to work cross-functionally and collaborate with other departments to to achieve goals.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Education:
- Bachelor’s (Preferred)
Work Location: Multiple Locations