Multi-Unit Manager

This position provides support and leadership for multiple wellness retail locations each with a team of 4-8 employees. Priorities for succeeding in this position are the development of successful teams and continued growth of the business in each location. This is a fully on-site position that requires continuous travel between locations.

JOB FUNCTIONS

The essential duties and responsibilities of this position include, but are not necessarily limited to:

  • Motivating and leading teams to be patient focused, results oriented while maximizing sales, identifying opportunities and establishing creative solutions.
  • Creating a patient focused culture by observing and collaborating on S.M.A.R.T. action plans.
  • Analyzing sales and create S.M.A.R.T. action plans to drive continuous improvement and sales growth.
  • Managing overall clinic standards, clinic operational procedures, and company policy within area.
  • Continuously network and manage clinic staffing levels including sourcing, recruiting, hiring and onboarding.
  • Providing continuous and on-going training and development for clinic team.
  • Following-up on all deadlines and ensuring 100% participation and execution of all assignments/tasks.
  • Providing Leadership with status updates for each clinic on progress with KPIs, staffing to grow the business, and overall clinic brand.
  • Responsibility for continual process improvement and development through KPI performance measurements.
  • Using good judgment in decision making, Handling employee concerns, complaints, or grievances by partnering with Human Resources, or if applicable, the using disciplinary or corrective actions (including termination decisions).
  • Performing any and all other duties as assigned.

JOB COMPETENCIES

  • BUILDING A SUCCESSFUL TEAM: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
  • BUILDING CUSTOMER LOYALTY: Effectively meeting patient needs; building productive relationships; taking responsibility for patient satisfaction and loyalty.
  • COACHING: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
  • DRIVING FOR RESULTS: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
  • WORK STANDARDS: setting high standards of performance for self and others; assuming responsibility and accountability for successful completion of assignments or tasks; self imposing standards of excellence rather than having those standards imposed by leadership.

SKILLS REQUIRED

· Bachelors degree in Business or related field.

· Passion for health and wellbeing.

· No less than 2 years experience exceeding consumer sales goals and expectations in multi-unit business.

· Ability to visit all locations within the market routinely and to be consistently available to include weekends.

· Above average interpersonal and presentation skills with a focus on mentorship and motivation.

· Must have a high aptitude for solution selling and a successful track record of closing deals.

· Have a sense of urgency, excellent time management skills, and an high aptitude for setting and managing multiple priorities simultaneously.

· Ability to work cross-functionally and collaborate with other departments to to achieve goals.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay

Education:

  • Bachelor’s (Preferred)

Work Location: Multiple Locations

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