AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering. The Role Reporting to the VP, the Ticketing Strategy position is the keeper of performance metrics and a product liaison for Music Division groups; Client Services, Implementations, Artist Services, and Account Management.
What You’ll Do:
Support VP, with strategy, planning and execution for Venues, the music industry and Music Division disciplines. Analyze opportunity and success for Music Division’s strategic initiatives as well as product enhancement and competitive data. Liaise with Product organization, representing the stakeholders in the Music division and clients to ensure clear requirements are gathered and communicated. Works closely with Industry stakeholders, Music Division stakeholders, Customer Service, Incident Management, Marketing, Data, Legal, Finance, and Project Management to ensure Music clients’ needs are understood, defined and properly executed. Work with Account management and product to manage Alpha and Beta testing of new products with select clients across the country as well ultimately the broad rollout of products to all clients within the Music Division.
MAIN ACTIVITIES:
Manage and prioritize feedback loop from Industry and Music Division Stakeholders to the AXS Product and Tech group. (1 Day per week) Compile detailed business requirements and meetings notes (1 Day per week) Meet Regularly with Product and Tech personnel on deliverables. (2 Days per week) Oversee Alpha and Beta Testing of products by Music Division Clients (1 Day per week) GENERAL: Assist in developing and maintaining effective internal communications within the Music Division and other AXS departments. Promote the highest level of customer service and product execution. Continuously seek ways to improve personal, team, business and product performance Ensure that you comply with all Health and Safety regulations and safe working practices Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood Ensure that all materials and resources are effectively and efficiently utilized to minimize waste and reduce costs Undertake any other relevant duties or reasonable requests as requested by the VP, Ticketing Strategy& Partnerships and members of the Music Leadership team. What You’ll Bring Live Entertainment business experience in Ticketing, Concert Promotion, Product or Marketing Strong PowerPoint / presentation skills, given the variety of audiences needed to influence A good knowledge and awareness of the latest industry trends and ticketing innovation through continuous industry press research Excellent administration, organization and planning abilities Excellent communication skills both verbal and written Team player who enjoys working in a high achieving, environment Positive with a can do attitude and a commitment to delivering the best Nice to Have Experience of communicating with a range of stakeholders at all levels across a large organization Intellectually curious, scrappy, self-motivated, and not afraid to ask questions Ability to provide context and search for insight in data and analytics Software and Tools MS Office 365 (Excel, PowerPoint, Word) Google Workspace (Drive, Docs, Sheets, and Slides) Atlassian (Jira and Confluence) Aha Adobe Analytics Looker More About AXS AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves Fanatix ) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. To learn more about working at AXS, visit:
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