Manager, Technical Services (STAPLES Center)
STAPLES Center
Info Technology & Software Engineering
Full Time
STPLS3511
AEG Worldwide is the world’s leading sports and live entertainment company, with offices on five continents. The company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.
STAPLES Center has clearly established itself as the sports and entertainment center of the world. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and Los Angeles Clippers, the NHL’s Los Angeles Kings and the most recent 2016 WNBA Champions Los Angeles Sparks – STAPLES Center has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004 & 2011 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 17 of the last 18 GRAMMY Awards shows. STAPLES Center’s sixteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyonce, Prince U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Sade and Justin Timberlake, as well as world championship boxing, family shows and special events. Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none. Staples, Inc. entered into a 20-year agreement to become the arena’s Naming Rights Partner December 1, 1998, which has since been extended into perpetuity.
Position Summary:
The Manager of Technical Services manages all aspects of Information Technology for the venue. Such responsibilities include overseeing the support and maintenance of the technology infrastructure while planning and designing for future needs. The Manager of Technical Services is also required to work with various business leaders and 3 rd parties to assure day-to-day deliverables are being addressed while also assuring strategic objectives are developed to move the business forward.
Essential Functions:
- Responsible for the day-to-day management of the IT infrastructure at the venue, including:
- Functionality of PCs, laptops, printers, network equipment, phones, wireless, cabling, timeclocks, software, etc
- On-site management and tracking of all AEG IT assets
- Installation of all IT equipment
- Work with building tenants to integrate their IT projects and hardware while ensuring TAC 45 security standards
- Manage and delivery of technology services for events held at the venue in addition to onsite support.
- Create, delegate, and deliver IT solutions for teams, tenants, clients, and staff based on requirements provided. Work directly with the various venue teams or affiliates on initiatives that have a technology component
- Work directly with the AEG Digital Services corporate group to assure policies and procedures are being followed in addition to best practices. Work with the AEG Digital Services InfoSec team to help identify cyber security risks and remediation measures.
- Manage and develop standard operating procedures for the venue to help manage and support its technology systems.
- Manage and schedule part-time event support staff and 3 rd parties that are needed to support the venue’s business.
- Work closely with Finance and business leaders to establish budgets that capture capex and opex costs for technology investments and life cycle refreshes.
- Develop training initiatives to keep the venue’s staff current on office productivity tools and cyber security matters.
- Work with the AEG Procurement team to facilitate new hardware/software requests and tracking of all AEG IT assets. Troubleshoot and remediate LAN and WAN issues with the assistance of the AEG Network Team.
- Develop and execute strategic initiatives focused on venue technology and moving the business forward. Develop and execute plans that focus on operations excellence to increase overall efficiencies within the IT department
Required Qualifications:
- A minimum education level of: BA/BS Degree (4-year) in Computer Science or a related field.
- Minimum of 5 years of experience in a technical position with primary responsibilities supporting users in a Microsoft environment, including MS Office 365, Windows 7/10, and Windows Server and Macintosh OS.
- Proven experience in a technical position in a facility with standard network and server protocols: TCP/IP, DNS, DHCP.
- Demonstrated knowledge and experience with business applications, report writing, creating user documentation and/or specification, etc.
- Demonstrated knowledge and experience in network and telecom operations support to include MACs, structured cabling, patching, and cross connecting (110 and 66 blocks)
- Self-Motivated and able to work independently.
- Superior interpersonal skills, verbal and written communication skills; ability to receive and give instructions, leadership skills; ability to make presentations to company management and clients
- Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
- Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
- Maintain current knowledge of industry trends and potential impact on the IT business.
- Experience with Customer Support Management, or Technology Management.
- Experience with Vendor and Contract Management.
- Experience in Asset Management and Life Cycle Management.
- Experience in IT Service Management and ServiceNow
- ITIL Foundation Certification
- Working knowledge of network LAN devices.
- Strong knowledge of various mobile handheld device operations systems such as IOS and Android devices.
- Strong working experience with HP desktops, laptops and servers.
- Knowledge of Wi-Fi spectrums, channels and troubleshooting.
- Symantec Enterprise Antivirus Management and mitigation. (SEP 12 preferred)
- Must be able to work evenings, weekends and/or holidays as needed.
At STAPLES Center we are taking precautions recommended by the County of LA Public Health Department and CDC. We have controlled building access with health screenings prior to entering, hand sanitizers throughout the building, frequent cleaning and disinfecting, and all team members must wear a face mask while performing their job duties. During events we have different zones as to diminish close contact between team members and provide outdoor break areas.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)