Job Summary:Awesome Job: Manager, Strategy & AnalyticsGreat Location: Hollywood, CA or New York, NYCULTUREWe’re fans who help fans everywhere get into the live events they love.
A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day.
We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time.
And we think that’s pretty amazing.
If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do.
Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience.
Your work, our passion… delivering world class experiences
– Fan First.THE TEAMThe Strategy team, in coordination with the President and COO, leads Ticketmaster’s annual and multi year planning efforts.
The team partners with global executives from across the organization to drive forward critical strategic initiatives to grow the business and address the company’s most compelling opportunities.THE JOBThe Manager is responsible for supporting the work of the Strategy team, driven by Ticketmaster’s COO and President.
The team is responsible for driving the long term growth strategy of the business, including our Marketplace B2C business, Enterprise B2B business, and the products and technology required to support it all.
The role involves assessing high impact initiatives across Ticketmaster’s global business that contribute to strategic objectives and putting in place measures to help implement such initiatives.
The individual must be highly analytical, can view the business from a number of different levels, can interact effectively with all levels of management including C-level executives within the organization, and work with stakeholders to identify and implement new opportunities to grow the business.
The individual will distill data and key metrics into insights that will help shape the future of the company.
In short
– this role is responsible for interpreting our data and figuring out what’s going on so that we can do something about it.WHAT THIS ROLE WILL DO* Assist in all aspects of strategy and analytics including but not limited to product/tech strategy and planning, new opportunity identification, modeling/sensitivity analysis to support strategic options, market sizing, competitive intelligence, and KPI development* Conduct hands on modeling/advanced analytics retrieving, compiling, and analyzing large volumes of data from disparate databases into distilled, actionable information needed by senior leadership to answer critical questions* Support cross functional initiatives to drive actions as a result of business insights (the expectation is that you can not only analyze data, but also effectively communicate the underlying story and help see your recommendations through to execution)* Determine viability of new business opportunities through rigorous quantitative analysis (new products, partnerships, joint ventures, etc.)* Develop recommendations and clearly communicate results of analysis to senior management* Collaborate with internal / external customers to develop initiatives that drive growth* Perform internal, ad hoc analysis of key strategic initiatives across multiple departments (e.g.
marketing deals, partnerships, etc.)* Assist with company-wide reporting to senior executives and Corporate headquarters both on an ad hoc and regular basis (including quarterly business reviews, Board meetings, and annual budgeting/strategic planning process)* Manage multiple initiatives at once and prioritize based on business needs and urgency* Generate actionable insights and contribute to efforts that drive outsize results at the CompanyTECHNICAL SKILLS/COMPETENCIES* Bachelor’s Degree in business or engineering or similar quantitative field* 4+ years of work experience, preferably in a top-tier strategy consulting or investment bank; ecommerce/entertainment industry experience also preferred* Strong problem solving and issue resolution skills* Consistently develops full presentations that are insightful and actionable* Commitment to developing expertise on how decisions are made across different part of the organization* Ability to develop trusted repeated relationships across the organization* Outstanding communication, attention to detail and organizational skills* Assertive yet professional demeanor, persistence and willing to lead the way* Desire to help create a fun and productive culture, leveraging Ticketmaster’s focus on sports and music, and mentor other team members* Extraordinary team player and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational successBEHAVIORAL SKILLS/COMPETENCIES* Business Driver: The team you will be a part of is in charge of driving the business forward, delivering incremental revenue and profit* Analytics Expert: An experienced strategist will have the critical ability to turn insights into business building ideas.
They will help us create value for Ticketmaster and also for content owners, fans, and resellers.* Persuasive Story Teller: You will be working on analytics that will be presented to Ticketmaster leaders across all functions and to third parties (leagues/teams/resellers).
Translating and simplifying the data into true insights that will drive business strategy and change third party behavior is essential.* Sprinter and Marathon Runner: We are lean and move fast, months of contemplation aren’t a luxury we can afford.
But we aim to build long-term, sustainable approaches to limit rework and obsolescence.* Cross functional team player: We value transparency and helping one another.
It’s how we roll.
There is no “me” culture.
Communication across the entire team will lead to greater individual success.
The Manager will both drive their own work and help oversee more junior team members.* Strategic thinker: The Strategy team is responsible for identifying, analyzing and communicating long term opportunities.
You’ll need to be able to think big!* Tech Enthusiast: While we’re part of a concert company, Ticketmaster is really an ecommerce tech company that plays an important role to power the systems that connect fans with the live events they love.TICKETMASTER VALUESRock Solid Reliability
– Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things rightWinning Teamwork
– Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of othersAct with Integrity
– Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completelyEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request