Manager, Sales Associates – West

I. Job Purpose

Our Manager, Sales Associate role is responsible for helping drive and achieving the quantifiable goals set for the assigned region’s sales Business Units (Surgical, Head & Neck, Urology/Gynecology, Airway).

The Manager is also expected to establish and maintain strong working relationships with Key Opinion Leaders: nurses, physicians, materials management, procurement and administrative personnel in every account as well as internal KSEA departments (HR, Marketing, Finance, Operations, Customer Support, Service, Emerging Markets, etc.). This leader will also be expected to establish and maintain strong working relationships with the Business Units supported.

Lastly, the Manager is responsible for overseeing and ensuring their region’s compliance with company policies and for effectively managing the region’s operating budget.

This position will manage the Sales Associate team based in the West region and will be based in Los Angeles, CA.

II. Job Duties

Responsible for coaching a team of Sales Associates (SA) across an assigned geographical territory.

  • Manage, coach, and provide leadership to SAs, with the objective of enabling SAs to achieve sales and related servicing goals for KSEA products within assigned market
  • Ensure that all KARL STORZ policies and procedures are followed.
  • Ensures SAs provide equal support of all sales activities related to all Business Units who have a Sales Executive (SE) in assigned market
  • Develop contingency plans for SA time off and provide support and coverage as needed for all accounts.
  • Plan and organize regional targets, objectives, and goals to ultimately drive revenue expansion in territories where SAs are deployed
  • Provide significant input into development of overarching regional SA deployment and account support strategy in regions where SAs are deployed
  • Collaborate with Regional Managers as necessary on where upcoming demos, loaners, software/remote upgrades, and tray inspections will be performed and potentially require SA presence
  • Collaborate and strategize with Sales Executives to improve customer service experience
  • Assign SAs to specific accounts and/or specific activities within territories and work with SEs to ensure SAs are performing up to desired standards
  • Strategic time management, prioritization, and deployment of SA activities
  • Ability to train on Product and Competency checklist

III. Minimum Knowledge, Education and Skill Requirements

Our successful candidate must have excellent written and spoken business communication skills. They will also possess :

  • A minimum education level of a bachelor’s degree or related experience
  • A minimum of 5 years of experience in medical repair or sales
  • Prior management experience preferred

Minimum hard skill requirements (including computer and application proficiency):

  • Ability to manage field activities included but not limited to; daily troubleshooting of operating room equipment, preventative maintenance checks, in-services, reporting, strategic quota management.

Minimum soft skill requirements:

  • Recruiting/interviewing skills.
  • Possess training skills.
  • Budgeting and expense control skills.
  • Ability to effectively prioritize tasks in a project management fashion.
  • Possess exceptional organizational skills and the ability to multi-task.
  • Possess strong People Development skills

IV. Essential Function

  • Resource optimization: effectively manage a team of SAs. Coach and develop talent to improve effectiveness of deployed SAs
  • Strategic alignment: Ensure SAs are aligned to the appropriate territories representing the highest opportunity for SE support
  • Performance tracking: Track all KPIs for deployed SAs and perform performance management improvements for SAs performing below targeted levels
  • Pipeline management: Create achievable pipeline expansion targets and support sellers to grow pipeline

V. Core Requirements

Degree of accountability: High Degree of decision making : High Financial/Budgetary: Manage regional OPEX goals Safety: Adhere to KARL STORZ Safety protocols Quality: Adhere to KSEA Quality Requirements. Supervision: Direct supervision of others. Travel: up to 60% Physical requirement/Demands: Must be able to be on their feet for extended periods of time including going up and down stairs and navigating multiple department within the hospital facility. Mental requirements/Emotional Demands: Must be able to work in arena with exposure to sounds, sights and smells and have the ability to remain calm during stressful situations.


Your Benefits

  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
  • 3 weeks vacation, 11 holidays plus paid sick time*
  • Up to 8 weeks of 100% paid company parental leave**
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • We prepay your tuition up to $5,250 per year! – Tuition pre-imbursement
  • Fitness reimbursement of up to $200 annually
  • Employee referral program of up to $2,000 per hire
  • And much more!

*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

Credentialing requirements at KARL STORZ

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

Pay Transparency

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at

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