The Apartment Association of Greater Los Angeles (AAGLA) has been the voice of the multifamily housing industry for 100 years!
It is membership-based trade association that provides professional advice and advocacy on behalf of the multifamily housing industry and its members who are comprised of owners, managers and suppliers.
AAGLA is currently expanding their membership services capability and is seeking a customer-service oriented, self-motivated, and ambitious Property Management Liaison to support the organization’s membership base in the role of Manager, Operational Advisor.
The successful candidate will be looking for career growth and offer the ability to help contribute to AAGLA’s overall strategy of providing superlative management and operational advice to its membership base comprised of mostly “mom and pop” rental property owners.
As a Property Management Liaison
– Member Services Representative, you will be responsible for providing our members with exceptional customer service, developing strong and supportive relationships that provide guidance focused on the specific needs of each member.
Specifically, you will play an integral role in outreach; connecting with members who are up for renewal and reconnecting members that have been away for any period, ensuring their renewal is as seamless as possible and they are informed of any new law, policy and procedure updates.
Occasionally, you will also assist new members in the enrollment process as determined by the needs of AAGLA.
Major Responsibilities Include:
Advises members on questions relating to property management questions and issues.
Assists members with accessing necessary lease agreement forms, notices and other document library agreements and forms.
Keeps up to date on local and California laws and regulations that impact the rental housing, leasing, inspection, and maintenance for multifamily property through on-the-job training and by studying related materials.
Willingness to take certification courses and be tested in specified areas Provide excellent customer service to members and guests via telephone or in-person.
Builds outstanding relationships with members and help keep members connected Perform customer service functions, including but not limited to answering phones, and answering member property management questions.
Assist with the retention of members by providing excellent customer service Occasionally register and / or reactivate new members into membership database Communication to members when membership has lapsed by incoming / outgoing calls, emails and announcements.
Communicate regularly and share knowledge with other Operational Advisors
– this is a team working environment Excellent communication skills and ability to keep calm under stress.
Knowledge of computers and relevant Microsoft Office software applications, including proficiency in Microsoft Word, Excel, Outlook, and other software programs a must.
Education and Experience Requirements:
· High school diploma, College degree preferred.
· Excellent English written and communication skills
· Prior residential rental property management experience a must
· Bi-lingual in Spanish or other language a plus
This position offers a competitive compensation package, discretionary bonus plan, excellent benefits, and work environment.
AAGLA is located just West of downtown Los Angeles.
Currently, due to COVID-19, most employees are temporarily working remotely, but in-person orientation and training may be required.
AAGLA is not currently sponsoring work visas or transfers.
Green Card or citizenship required.
AAGLA is an Equal Opportunity Employer.
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Interested parties should submit their resume to .
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