Benefitfocus, Inc.
(NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers.
Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information.
With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits.
Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.
Does building and managing a platform at massive scale that enables millions of dollars of revenue sound exciting?
We are seeking Manager, Platform Solutions to join the Benefitfocus Platform team.
This team is core to all Benefitfocus products and services, constructing a platform maximizing the speed and quality with which developers can build industry-changing capabilities.
We are looking for self-driven individuals who enjoy solving complex challenges at scale.
This person should have hands on experience with building and automating microservices, cloud platforms, and containerized environments.
Specific Responsibilities:
- Manage the day to day activity for the PSS team to ensure timely resolution on cases.
- Participate in day-to-day operational meetings
- Provide reporting and metrics to help gain visibility into the areas that need the most support
- Help to craft, communicate and drive adoption of key operational and support policies, procedures and documentation.
Advanced Level Summaries:
- Advanced professional with broad experience in the role.
- Creatively and effectively works on complex issues with depth of knowledge and influence.
Advanced
- Leader of a technical support team.
- Serves as a champion for core values.
- Acts as a positive influence on peers within the team and leads by example.
- Participates internal training sessions regularly.
- Can manage and drive issue resolution independently.
- Serves as an escalation point, both internally and externally
- Observes, reports, and helps develop solutions for gaps (within processes, responsibilities, documentation, etc.).
- Demonstrates extensive knowledge of business Standards.
- Demonstrates communication knowledge and for ongoing relationship management.
Also, possesses the ability to deliver difficult messages and translate technical explanations into client facing messaging.
- Other duties as assigned.
Education /Experience/ Certifications:
- B.S.
or B.A.
required.
- 5-7 years’ experience in data analysis, account management, or technical customer support leadership roles.
- Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare
- Advanced in Microsoft Excel, HTML, basic SQL, or report creation experience desired