Summary/ObjectiveThe hands-on Manager, IT Operations will lead and manage both strategic and tactical operations of the IT department and be responsible for the day to day Service Desk management, IT infrastructure support, and information security. The goal is to ensure the agreed-upon levels of service to our employees and partners of Puma Biotechnology.Essential Functions* Provide the vision, leadership, and big picture management for the IT services being delivered to our business teams including but not limited to IT infrastructure services, technical refresh, IT end user support, information security, and our ongoing IT operations.* Manage our cloud-based infrastructure, local data center operation, telecom, LAN, WAN, and wireless network services.* Manage and monitor IT environments including anti-virus, patching, DLP, Oracle, Veeva, and other activities that will maintain the integrity, security, and uptime requirements for the company.* Manage, standardize, and optimize all procedures related to the identification, prioritization, and resolution of end user requests and incidents.* Support end users both in office and remote by taking a series of actions either face-to-face, over the phone, or via email to help set up systems or resolve issues.* Oversee company-wide backup and Disaster Recovery including planning and testing.* Demonstrate excellent facilitation, collaboration, negotiation, and presentation skills coupled with the desire to engage with all functions and business units across the company in driving IT services.* Hands-on capabilities and experience across of infrastructure, security, and service desk functions.* Hire, develop, mentor, and manage a high caliber IT organization dedicated to excellence in customer service and care.Competencies* Proven experience working in high demand work environments* Must communicate effectively both verbally and in writing with a variety of audience types using different mechanisms including informal updates, formal presentations, business case documents, and other analytical and technical documents* Must have project management and leadership skills with strong sense of ownership and urgency* Must be able to apply creative and critical thinking to resolve IT issues.* Demonstrated strong logical and complex technical problem-solving skills* Ability to travel, with occasional overnight stay.Supervisor ResponsibilitiesThis position may manage all employees/vendors/contractors of the department and is responsible for the performance management and hiring of any employees reporting to this role within that department.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described are representative of those that must be met by an employee to successfully perform the primary functions of this position.The physical demands of the office are normally associated with extended amounts of time sitting and using office equipment, including a computer, keyboard and mouse, which can cause muscle strain. While performing duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position regularly requires long hours and may require weekend work.TravelTravel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Travel may be required (up to 20%).Required Education & Professional Experience* Bachelor’s degree in computer science, related field OR equivalent experience* Must have 10 plus years of IT Management, IT Staff Management, IT vendor management, and outsourced vendor management. Must have a total of 10 plus years in an IT related field/position.* A minimum of 5 years relevant experience with providing frequent technical guidance to others* Subject matter expertise in all Microsoft environments as a system administrator and supporting users of Office 365 in a distributed, highly mobile business environment (Office 365 or any other Microsoft certifications is a plus)* Must have a thorough understanding and support of current IT practices, hardware, software, LAN, WAN, wireless network, telecom, and their dependencies/interactions.* A working knowledge of IT and Cyber Security standards, procedures, technologies, and architectures,* Experience in establishing and maintaining cloud-based environments supporting highly secure and available mission-critical applications such as AWS and Azure* Business analytics experience across functions such as Development, Clinical Operations, Commercial, Medical Affairs, Sales Force, Manufacturing, and Finance.* Strong communication and organization skills.Preferred Education & Experience* Master’s degree in computer science, related field OR equivalent experience* Microsoft Certified Solutions Associate (MCSA): Office 365* CCNA or CCNP* AWS Certified SysOps Administrator – AssociateAdditional Eligibility Qualifications* Experience in the biotechnology or pharmaceutical industry highly preferredOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that ae required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Opportunity EmployerPuma Biotechnology Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.