Manager Digital OperationsJob ID: 2022-32844Location: 1 Court Square, Long Island City, NY OverviewOverviewWe are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12.
Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters.
We’re building a workforce that thrives on collaboration, inclusion, and innovation.
We hope connecting you to a potential role is just the beginning.ResponsibilitiesAs part of the Digital Operations team, the Manager of Digital Operations is responsible for supporting the management and execution of digital projects within Altice USA.
The Digital Operations Manager’s primary responsibilities will include leading the team executing key projects such as the customer portal redesign project, prospective customer retargeting, and management of search tools for customers and internal agents.Oversee management and execution of key digital projects and programs.Align with business objectives and lead the requirements gathering and development efforts of additional enhancements for the customer portal and support sites.Manage partnership with external vendors to align with project priorities and timelines.Optimize the digital retargeting strategy while continuously iterating using data-driven decision-making.Manage all aspects of digital retargeting strategy and develop email and SMS campaigns.Oversee enhancements and optimizations of the search experience for existing customers and internal sales agents.Work collaboratively with key stakeholders from Product, Marketing, Technical and Digital teams to drive development of new features.QualificationsQualifications5 years of eCommerce or digital experience with at least 3 years of direct management experience.Highly motivated and self-starting.Ability to manage multiple projects and multitask in a fast-paced work environment.Excellent written and oral communication skills: comfortable and effective in small group and large group presentations.
Compelling and accurate writing skills for presentations and email communication.High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skillsExperience working directly with Executive level stakeholdersStrategic and analytical thinker
– ability to quickly synthesize information, conclusions and recommend actionsSelf-motivated and directed, with keen attention to detail; ability to prioritize and execute tasks in a high-pressure, deadline-driven environment.Strong analytical and problem-solving skills working with a high degree of ambiguity.
Team player able to work effectively and collaboratively across all departments to meet goals and deadlines.Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Altice USA, Inc.
collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.
This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.