Job Summary
Responsible for the day-to-day management of the EDI Clearinghouse implementation and enrollment functions.
Essential Duties & Responsibilities
Directs and coordinates staff on daily work and activities
Responsible for managing performance of assigned employees
Serves as point of escalation for customers to resolve problems and discrepancies, makes decisions for resolution
Improves processes to improve visibility, reporting, and tracking of implementation/enrollment status
Identifies and implements operational efficiency improvements
Establishes, implements and maintains policies and procedures for department
Oversees daily audits of client implementations and enrollments
Contributes to departmental planning, budgeting, and forecasting of resource utilization
Prepares/analyzes appropriate reports regarding department
All other duties and responsibilities as assigned
Experience
Education
BA/BS or equivalent work experience
Minimum Qualifications
2+ years in an implementation/enrollment environment lead level position
Operating knowledge of client base, including customer requirements, trends and future directions
1-3 years in a manager role