Job Location: Los Angeles & Orange County
Reports to (title): VP of Operations
Department: Workforce Development/Housing
Supervises: Yes
Working title: Housing Program Manager
Classification: Exempt
Salary Range: $63,000 – $72,000 DOE
Status: Regular
Hours/Week: 40 hours/week
Effective Date: March 2022
Type of Position: Full-time
Revised Date: March 2022
POSITION SUMMARY
The UAII Housing Department strives to make a difference by guiding and encouraging eligible American Indian/Alaska Natives to establish a self-sustaining way of life. We assist clients by providing links to wrap around services and external resources for stable housing. Our goal is to assist our clients experiencing homelessness, unstable housing, or who are severely rent burdened living in the County of Los Angeles and Orange County to find stable/ permanent housing. Under the direction of the Vice President of Operations, the Housing Program Manager will be responsible for in-office supervision and implementation of UAII Housing Services. The Program Manager will directly supervise case management, navigators and specialist staff as well as subcontracted partnerships (if applicable). Additionally, the Program Manager will be responsible for meeting the program and fiscal requirements; maintaining community relationships with public and private organizations; and providing reports and documentation as necessary for the operation of the program services and to maintain or secure funding or grants. Conduct outreach to property management, apartment associations, landlords and other local meetings to promote Housing services. Will have experience and fully understand all functionalities of LAHSA, HIMS, CES, etc.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
• Assist in development of an organization-wide phased in Housing Plan that aligns with agency Strategic Plan
• Build partnerships with LAHSA, CES organizations, rental offices, housing managers, and Tribal Organizations in coordination with housing plan goals
• Identify and assist with development of a Master Lease Agreement for up to 10 units
• Develop a plan and obtain Rapid Re-Housing Vouchers/Rental Subsidies/Room Key Vouchers that UAII manages
• Supervise housing case management, housing navigators, and housing support specialist as assigned
• Supervise and facilitate training related to navigating the Los Angeles Homeless Management Information System and identify training that would be beneficial to the AI/AN community
• Ensure the program is in compliance with government grant requirements
• Navigate HIMS and identify training that would be beneficial to serve our AI/AN
• Develop a housing procurement, financial, and self-sufficiency case management plan to utilize with clients. This shall include an intake interview to determine client’s eligibility, needs, goals
• Assist participants in development of a trauma informed, strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely internal/external referral network in order to ensure ongoing direction and support as needed
• Assess housing barriers of individuals experiencing homelessness to determine housing and service needs
• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing
• Supervise and participate in the negotiation, preparation, and administration of leases and housing assistance contracts
• Apply knowledge or create workshops to educate clients of their rights and responsibilities as it relates to housing
• Ensure the housing team is providing proactive follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community and the retention of permanent housing
• Organize and implement a culturally competent program service that aligns with the designated evidence-based model for service delivery, including curriculum implementation, and coordinate with community partners and stakeholders
• Ensure and maintain accurate daily logs records, monthly outcome reports, and files for each housing client
• Maintain contact with program participants to ensure activities occur within time limits and in accordance with program and funding source requirements
• Network with other agencies, coalitions, and local community partners
• Collaborate and work closely with Workforce Specialists and Workforce Career Counselors to assist clients in the use of resources and technology for job search, job placement and career advancement activities
• Conduct outreach, including cold calls, to the business community to promote program services to homeless clients
• Conduct client recruitment and outreach activities
• Process program paperwork in accordance with agency program deadlines and prepare and submit monthly reports
• Able to represent the agency and communicate accordingly at identified community, government, and/or business meetings
• Use social media to coordinate community relations and to promote Housing program
• Keep Management well-informed regarding activities, pending issues and potential problems
• You may perform all elements of this position or identified components, other duties as assigned or required for the purpose of the position or for organizational efficiency and effective client service
MINIMUM QUALIFICATIONS
Experience & Qualifications:
• Minimum 3 years management and related work experience primarily working with the homeless population.
• Must be fully vaccinated
• Property management or real estate experience
• Must have experience working with LAHSA
• Case Management and intake experience
• Demonstrated knowledge of Federal, State and Local fair housing laws
• Experience managing front office including all administrative duties and events
• Strong ability to prioritize tasks and possesses affinity for details and strong data entry skills.
• Demonstrated success in programs that involve the homeless population.
• Able to demonstrate professionalism, courtesy, efficiency, excellent problem resolution, and customer service skills as well as high ethical standards and behavior.
• Strong team player with the ability to work well with co-workers and independently while working in a fast-paced, deadline-oriented environment.
• Demonstrate continuous effort to improve effectiveness, produce quality work, anticipate management needs and suggest ideas for improvement.
• Willingness to participate in training sessions to improve and/or learn new skills relevant to the position
• Able and willingness to work with culturally diverse populations
• Sensitive and/or knowledgeable to the needs of the American Indian community/culture
Required Education:
• Bachelor’s Degree from an accredited college or university or equivalent education and experience.
Certifications:
• N/A
Confidentiality:
• Maintain strict confidentiality of client and personnel information adhering to HIPPA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
• This position has access to sensitive information, and a breach in confidentiality will be grounds for disciplinary action up to and including immediate termination
Communication/ Interpersonal Skills:
• Possess the ability to communicate with others in a courteous and professional manner
• Excellent oral and written communication skills
• Proficient in English
Technology Skills:
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Proficient in Google Suite (Mail, Calendar, Drive, Meets)
• Proficient with Social Media Platforms (Facebook, Instagram, etc.)
• Working knowledge of Zoom or similar meeting platforms
Other Skills:
• Available and willing to travel as needed within Los Angeles and Orange County
• Available to work evening and weekend hours as needed
POSITION PREFERENCES
• Experience working with the American Indian/Alaskan Native community
• Experience working with nonprofit organizations, community groups and performance-based government contracts.
• Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)
• Master’s Degree from an accredited college or university.
WORK ENVIRONMENT
Work environment: The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. The principal duties are currently performed at the LA office and may include limited remote work as approved by VPO.
Physical demands: The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with staff and vendors.
UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Mental demands: There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues.
The incumbent must have successful coping mechanisms in place to cope with the mental demands of the position, including but not limited to high stress and anxiety-provoking situations.
PERFORMANCE EXPECTATIONS
In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:
• Uphold all principles of confidentiality and patient care to the fullest extent
• Meet or exceed the performance standards as set by your supervisor
• Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
• Possess cultural awareness and sensitivity
• Adhere to all professional and ethical behavior standards as outlined in UAII’s Employee Handbook
EQUAL EMPLOYMENT OPPORTUNITY
United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.
UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
OTHER EMPLOYMENT REQUIREMENTS
• Eligibility to work in the US
• Fingerprint clearance
• Annual negative TB test result on file
• Pass a post-offer drug test
• Maintain a valid CA driver’s license if driving for the company
• Maintain auto insurance coverage if driving for the company
• Prove full vaccination status against COVID-19
BENEFITS
UAII offers a comprehensive and robust benefits package that includes:
• Medical, Dental, Vision
• Company-paid Short-Term & Long-Term Disability
• Company-paid Basic Life Insurance and AD&D
• FSA Medical and Dependent Care
• 403(b) Retirement Plan with Employer Match
• Aflac
• LegalShield
• TotalCare Employee Assistance Program
• 12 Vacation Days (first year)
• 13 Paid Holidays
• 3 Personal Days
• 7 Sick Days
• Bereavement and Jury Duty paid leave
• Wellness Program
Disclaimer: This position description has been designed to indicate the general nature and work performance of employees in this position. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.
Employment Type: Full Time
Years Experience: 3 – 5 years
Salary: $63,000 – $72,000 Annual
Bonus/Commission: No