Key Account Manager (Remote)

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work.

We provide  mobile-first SaaS solutions , Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services.

Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!

We’re a  Series B tech startup with 150+ team members across the US.

We’ve been recognized as a “Best Place to Work” multiple years in a row by fostering an inclusive and mission-driven culture.

In addition to stock options and great benefits, our people have the flexibility to work remote .

UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.

We are only accepting applications from candidates living in the following States:

California, Washington, Oregon, Arizona, New Mexico, Colorado, Nevada, Utah, Idaho, Texas, Illinois, Minnesota, North Carolina, South Carolina, Maryland, Rhode Island, Florida, & Hawaii

The Key Account Manager develops relationships within new and existing highly strategic accounts on behalf of UpKeep.

By developing and executing an account management strategy appropriate for each assigned account.

They will be conducting extensive conversations with mid-to-high level contacts while navigating corporate pathways into these enterprise accounts to build and develop interest in UpKeep’s solutions.

This strategic sales role will be required to prospect and target accounts for new business, maintain an existing business, as well as establish and work with partners.

Proven ability of identify and qualify opportunities to develop and drive a client pipeline.

This role requires a visionary, take-charge style and a consistent track record of hitting/exceeding quota and running a territory. 

What you’ll do:

• Consistently meet or exceed monthly assigned quota 
• Sells into new and existing named accounts while building relationships with key decision makers
• Deliver presentations that convey confidence and credibility while detailing UpKeep’s ability to deliver a solution that supports our prospect’s needs to tackle their business requirements
• Lead effective, persuasive meetings and presentations using clear and effective communication which showcases UpKeep’s solutions
• Sell-to and interact with executive-level customer decision makers, to include up to CXO levels
• Cultivate and maintain excellent relationships by using a consultative approach to open discussions with prospects, explore their business needs, summarize prospect’s needs and issues, discover solutions and gain agreement on your solution
• Develop and execute a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of UpKeep’s solutions to the client’s business requirements
• Develop Account Plans for each named account to ensure maximum sales coverage
• Maintain timely documentation within Salesforce.com of customer contact and activity data
• Lead accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans
• Collaborate with Marketing to develop an effective plan for the accounts, to include events, seminars, and roadmap sessions
• Promote UpKeep’s products, maximizes brand recognition and mindshare at all levels, and publicizes success stories
• Develop and maintain a sufficient understanding of pricing and product configuration alternatives to design solutions for customers and demonstrate our solutions
• Requires expert-level knowledge of selling UpKeep’s products and services

Qualifications:

• A minimum of 8+ years successful sales experience in enterprise software industry 
• Track record of sales at a high level of achievement 
• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Demonstrable sales experience in managing Global and Strategic accounts
• Validated ability to build a strategic sales plan, prioritize, and execute as planned 
• Ability to meet quota and adapt to changing environments 
• Sell using a “solutions-oriented” approach that uses consultative sales techniques 
• Possess analytical skill set, strong presentation skills, and ability to interact with any level within an organization 
• Maintenance and Manufacturing knowledge/experience a plus 

Desired Competencies:

• Receptive to change – is flexible.

  Seeks and adopts improved approaches and processes. 

• Initiates action – is results oriented, takes responsibility for actions and outcomes.

  Meets commitments and strives for high performance. 

• Manages the workload
  – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary. 
• Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
• Takes responsibility for own learning
  – knows personal strengths and recognizes development needs.

  Is open to feedback and always seek to learn.

• Communicates ideas – strong facilitation and written communication, proposes a way forward.

  Listens to views of colleagues and takes in diverse perspectives.

• Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
• Is a role model – displays high levels of commitment and energy, role models our company values, sets high standards of behavior.
• Influence others positively, acts as a good citizen of UpKeep. 

Even if you don’t meet all of the requirements listed here, we still encourage you to apply.

Your personal and professional experience may be relevant beyond what a list of requirements will capture.

Employee Benefits:

Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home.

We value work-life-harmony and believe that family and mental health should always come first. 

Company History & Product:

UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant.

He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with.

He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family’s garage!

Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world.

Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals.

We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!

We’ve raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator.

We’re also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.

Learn More!

UpKeep Technologies Inc.