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ITSM Process Manager – Change and Configuration


This is a Contract position in Los Angeles, CA posted March 23, 2020.

ITSM Process Manager Change and Configuration – Los Angeles, CA – Direct Hire

Genuent is hiring an ITSM Process Manager Change and Configuration – with a premiere client in Los Angeles, CA. If you”re a match, please apply or contact .

In this capacity, the ITSM Process Manager Change and Configuration will:

Be accountable for continued improvement in the design, implementation and operation of the Change Management Process ensuring that proper resources and methods are enforced, as well as communications to all levels are maintained.
Chair regularly scheduled Change Advisory Board (CAB) meetings.
Publish and maintain the Change Calendar.
Monitor and report on CAB functions and change related KPI”s.
Insure that the CMDB is managed and populated working with other teams to validate and build relationships between CI”s.
Follows and oversees configuration items and assets, ensuring that changes are accessed, approved and executed in a controlled fashion. Maintaining the integrity of targeted configurations.
Monitor and report on effectiveness of CMDB, effectiveness of the configuration management process, health and relevance of the CMDB.
Manage, monitor and improve processes with a business/customer mindset.
Supports the overall ITSM vision and working with other process managers to deliver consistent and predictable service management.

Qualifications: 5 years of IT experience with 3 or more years in IT service management.
ITIL foundation certified (practitioner preferred).
Experience with an ITSM solution (preferably Service Now).
Experience and comfort with public speaking.
Ability to hold oneself and others accountable.

by Jobble