IT Operations Director, IT Service Discovery

1.

Hires, trains, conducts performance evaluations, and supervises the workflow for designated staff.

This includes initiating promotions, transfers and disciplinary actions.

This includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed.

2.

Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize service quality, effectiveness and efficiency.

3.

Participates in the design, direction, and coordination of information technology projects, systems or applications.

Ensures that department and company standards are implemented and consistently adhered to, ensuring current and future reliability and functionality.

4.

Identifies, investigates, tracks, and resolves project, system or application errors ensuring the solution is timely and of acceptable quality.

5.

Provides expertise and direction while participating in the planning of information technology department and customers strategic objectives and goals.

6.

Participates in feasibility studies, request for information/proposal (RFI/RFP) assembly, return on investment (ROI) calculations, capital or operating budgets or other high level strategic planning sessions.

7.

May conduct project planning for assigned work streams following the current selected methodology including managing tasks, deliverables and milestones; identify and track project issues, risks, decisions and action items; will perform weekly status updates and update team dashboards; manage changes to plans through change controls and re-base lining processes; plan & schedule meetings as necessary, create agendas and documenting minutes; help prepare work stream deliverables.

8.

This position has company wide responsibility for selected information technology projects, systems or applications.

Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines.

The incumbent has decision-making authority for projects and applications and works at peer level with management across diverse areas and multiple states.

The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions system wide.

Maintains and applies a broad knowledge of company policies, procedures, and legal and regulatory requirements.Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Qualifications Must possess strong knowledge as normally obtained through the completion of a bachelors degree in related field plus progressive experience in a healthcare environment, or equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 8 years.

Depending on assigned area of responsibility, may require licensure in specialty area (ie, Pharmacy, RRT, Nursing)Must demonstrate substantial knowledge of information technology, healthcare, and/or operations for an assigned specialty area.

Needs significant proven leadership experience in large scale project planning, reporting, and budgeting.

May need experience with specific IT process methodology depending on assigned areas of responsibility.Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences.

Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels.

Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain staff.

As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

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