Why PlayStation?PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.Join the award-winning team that created God of WarThis role involves delivering innovative information technology services for Santa Monica Studio and the PlayStation Studios Motion Capture Stage in LA. Under the direction of the IT Director, the Studio IT Manager will lead a team consisting of skills ranging from support specialist through senior level Systems Administrators providing all levels of support and engineering for both workstation and infrastructure support for the Santa Monica site.You and your team will deliver tailored IT solutions that support the development of extraordinary award-winning titles that PlayStation Studios are known for. While your main focus is the delivery of studio specific technical solutions, you will work in collaboration with other supporting IT teams within SIE and Sony to coordinate the successful delivery of non-studio specific IT solutions meeting studio needs and expectations.We at Studio IT pride ourselves in customer service and fundamental to our success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service.Well versed in a wide range of client technologies, you are responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who apply that technology. You are also highly conscientious to meeting customer needs in a quick and agile manner while also ensuring that solutions provided are delivered as safely and securely as possible.The Studio IT manager is responsible for the coordination and management of all IT functions on site to include collaboration with other Studio IT teams and other supporting IT teams within SIE and Sony. The successful candidate will be responsible for developing yearly budget plans in coordination with the Director of IT and for handling spend towards budgetary expectations.The ideal candidate must possess strong social skills, a good balance of technical and management experience including a complete understanding of computers and network operations in a creative/development environment.Essential Duties for IT Manager:Leading the Studio IT team in providing solutions and services in support of title development and delivery of title services.Identify staffing needs and hiring staff as appropriateAdapts to changes in the work environment; Handles contending demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Gather and analyze metrics to benchmark workload, performance, and identifies trends. Communicate results with management and staff.Maintain a high level of customer service by prioritizing issues and communicating appropriately with external and internal customers.Develop cross-team and cross-departmental expertise vital to effectively respond to issues.Perform periodic review and evaluation of all employees, handling performance issues, training requirements, as fundamental for the development of individual resources as a team.Ensure teams maintain a high level of responsiveness, communication, professionalism, and overall technical knowledge and intuition for business.Run, monitor, and report on the services and service levels required to support and deliver an exceptional support experience to customers.Maintain technical leadership and ensure the support staff is appropriately skilled and trained to deliver excellent technical support and customer service.Establish working schedules, manage time off to ensure appropriate coverage for operating workloads and task allocations in accordance with studio needs.Represent the interests of the studio when assessing risk and impact of any change the site depends on.Basic Qualifications:Bachelor’s in computer science, Information Technology, or related field; or 7 years of equivalent experience.Knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working in a classified environment that includes experience in solving problems connectivity issues, hardware and software support, hands-on and remote support.Additional Requirements:Experience with Mac and Windows based Operating Systems, experience with Linux is helpfulNetworking and storage management experience is preferred though not requiredSuperb communication skills and being fluent in English, both written and verbalStrong analytical abilities, critical thinking skills, and attention to detailSolid understanding of troubleshooting and problem analysis procedures; ability to resolve problems quickly and efficientlyStrong, hands-on and flexible leadership skills with a dedication to getting resultsAbility to explain sophisticated technical solutions and concepts to non-technical decision-makersAbility to lead staff and projects and delegate responsibilities as appropriatelyCoordinates among other teams to ensure continuity of support to global customersHandles communications with customers and other IT or business groupsChampion innovation and creativity, diversity and inclusion, collaboration and communicationReview and update IT support processes and appropriately maintain IT documentationAbility to multitask and efficiently handle complicated issuesWorks off-hours and weekends as needed to meet studio needs during high priority periodsMay require travel to other company offices (10%)Perform additional tasks as deemed vital, to include hands on support as necessaryEqual Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.This employer is a corporate member ofmyGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.