INFORMATION TECHNOLOGY MANAGER I | WELCOME TO THE COUNTY OF LOS ANGELES page has loaded.
Position/Program Information
Open Competitive Job Opportunity
EXAM NUMBER:
Y2565C
First Day of Filing: July 16, 2021 at 8:00 a.m.
(PT)
– Until needs of the department are met and is subject to closure without prior notice.
ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation.
DHS operates as an integrated health system, operating 26 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails.
Across the network of DHS’ directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 800,000 unique patients each year, employs over 22,000 staff, and has an annual operating budget of 5 billion.
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R.
Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty.
In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County’s 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing.
MISSION:
To advance the health of our patients and our communities by providing extraordinary care.
SPECIAL SALARY INFORMATION:
Management Appraisal of Performance Plan (MAPP)
This position is subject to the provision of the Management Appraisal of Performance Plan (MAPP).
Initial salary placement and subsequent salary adjustments will be made in accordance with (MAPP) guidelines and regulations.
DEFINITION: Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives.
May function as a departmental CIO (Chief Information Officer) in a small County department.
Essential Job Functions
Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff.
Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination.
Develops and directs the implementation of operational plans to support the County’s/department’s business goals.
Works with department/ business managers to evaluate current and anticipated Information Technology requirements.
Develops and negotiates service level agreements and manages to ensure their attainment.
Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems.
Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications.
Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection.
Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff.
Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects.
Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions.
Coordinates problem solving, conflict resolution, escalations, restart and recovery.
Meets and consults with customers and vendors regarding service delivery needs.
Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance.
Provides coaching for performance improvement and development.
Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments.
Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies.
Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations.
Manages and/or participates in department disaster recovery planning and systems security administration.
Coordinates the development, implementation and administration of technical training program for business users.
Requirements
SELECTION REQUIREMENTS:
OPTION I:
A Bachelor’s degree* from an accredited college or university in Computer Science, Information Systems, or a closely related field,
-AND
–
Four (4) years of progressively responsible**, full-time experience in a centralized Information Technology organization*** performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity****.
OPTION II:
Six (6) years of progressively responsible**, full-time experience in a centralized Information Technology organization*** with at least two (2) years functioning in a supervisory capacity****.
DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants who possess the following:
A dditional experience in excess of the Selection Requirements for the qualifying option.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS: 2
– Light.
Light physical effort, which may include occasional light lifting to a 10-pound limit, and some bending stooping, or squatting.
Considerable walking may be involved.
SPECIAL REQUIREMENT INFORMATION:
*In order to qualify under Option I, you must include a legible photocopy of your official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application, at the time of filing.
At the time of appointment, the successful candidate must be prepared to provide an official transcript from the college or university to verify the degree(s).
If you are unable to attach required/supporting documents during application submission, you may email the document to Tanisha Buggs at tbuggs@dhs.lacounty.gov within fifteen (15) calendar days of filing your application online or you will not receive credit.
Please include your name, the exam title, and the exam number in the email message.
**Progressively responsible is a significant increase in the complexity and the scope of responsibility in information technology and systems functions over time.
***Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.
****Supervisory is defined as has full supervisory responsibility including planning, assigning, scheduling, hiring, rating performance evaluations, disciplining, and counseling employees.
Provides day-to-day technical and administrative supervision to subordinate staff.
Additional Information
EXAMINATION CONTENT:
This examination will consist of two (2) parts:
Part I: An evaluation of your education, training, and experience in the relevant technical field, and desirable qualifications based on your application information weighted 40%.
Only those candidates that achieve a passing score of 70% or higher in Part I will be invited to Part II.
Part II: An oral interview designed to evaluate your Job Preparation, Interpersonal and Verbal Communication Skills, Analytical and Decision-making Ability, Work Skills, Adaptability, Dependability and Ethics, Leadership, and general ability to perform the duties of the position weighted 60%.
Candidates must achieve a passing score of 70% or higher on each weighted part of this examination in order to be added to the eligible register.
ELIGIBILITY INFORMATION:
Applications will be processed on an “as-received” basis and those receiving a passing score will be added to the eligible register accordingly.
The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of th