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Implementation Manager, Ticketing

Patron Technology

This is a Full-time position in Los Angeles, CA posted July 16, 2021.

Patron Technology is a remote-friendly company.

This position is open to any candidate in North America.

WHO WE ARE: Patron Technology empowers event organizers to take control of their entire event experience with our technology solutions.

Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world.

That’s why iconic brands like New York Comic Con, Coachella, Museum of Ice Cream, the National Hockey League (NHL), and Dreamforce use our suite of integrated event technology to power their events.

We are a diverse team of event goers and experts that are passionate about helping our clients transform how attendees experience their events.

We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking.

Our employees are located around the world in the United States, Canada, Europe, and Australia.

AS AN IMPLEMENTATION MANAGER YOU WILL:* Be an expert in two or more Patron Technology products, primarily within PatronManager and Showclix products* Manage Client implementations; oversee the internal delivery process to ensure on-time and on-target implementation* Hold discovery sessions with clients and offer best practices on Patron Technology’s suite of products* Work independently and creatively to deliver exceptional communication and client service, engaging fully with the client to provide status and details of projects* Manage and implement solutions as the main client contact or as part of a larger internal team based on project’s requirements* Ensure smooth client transition post-implementation* Communicate value of the implementation process to clients* Determine client needs, create and implement a project plan, and configure applicable solutions * Perform and manage data migration projects * Collaborate with internal stakeholders to ensure all aspects of the Client Implementation are completed * Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders* Be fluent in our Project Management tools and a champion of our shared Patron Technology tools, including Salesforce* Share ideas for new features and products and suggest workflow improvements * Contribute to our shared knowledge base & documentation on Patron Technology Products & internal processes and Contribute to weekly “office hours” for new Implementation clients* Document and share creative solutions with Implementation and Support teams* Liaise with Clients and travel onsite to events as needed EXPERIENCE & SKILLS: * 3+ years experience in the live events and/or SaaS industry* 2+ years experience with Salesforce and/or PatronManager* 1-2 years client-facing project management experience* Fluency in advanced Microsoft Excel features* Exceptional written and verbal communication skills* Ability to confidently interact with clients and professionals of all backgrounds * Ability to self-start and complete tasks independently* Willingness to travel, including overnight and weekends* Capacity to execute multiple client implementations simultaneously* Strong technical skills* Possess a passion for creating live event experiences with an eye for improving the customer experience* Must be fluent in English.

BONUS POINTS: * Experience with Salesforce ETL tools (preferred)* French and/or Spanish language skills a plus* Experience working with non-profit arts organizations (preferred) BENEFITS: We offer medical, dental, vision, generous PTO, 401 K Savings plan, paid parental leave (following 12 months of continuous employment), and more.

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