Helpdesk Supervisor

Compton Community College DistrictHelpdesk SupervisorReq: C2023-025Salary: $5525.46- $ 8163.59 per mo.Deadline: 12/12/2022Complete job description and application available online at: DESCRIPTIONUnder the direction of the Chief Technology Officer, the employee receives assignments and is expected to carry them through to completion with substantial independence.ESSENTIAL DUTIES/FUNCTIONSDirect the technicians and specialists responsible for personal computer installation, and repairs. Support and oversee the daily operations of the Help Desk Unit.Recommend and assist in the implementation of goals and objectives; establish schedules and methods for technology systems related to the area of assignment; implement policies and procedures.Plan, prioritize, assign, supervise and review the work of staff involved in technology systems related to the area of assignment.Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.Participate in budget preparation and administration; prepare cost estimates for budget recommendations; monitor and control expenditures.Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.Act as liaison between the college administration and staff to collaborate on district-wide technology solutions related to the area of assignment.Act as liaison between the college administration and staff to collaborate on district-wide technology solutions related to the area of assignment.Oversee, manage and implement technology projects related to the field of assignment; assign project related activities to staff; manage timelines and budgets.Answer questions and provide information to students, staff, administrators and others; investigate complaints and recommend corrective action as necessary to resolve complaints.Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service.Foster an environment that embraces diversity, integrity, trust, and respect.Be an integral team player, which involves flexibility, cooperation, and communication.Supervise, train and evaluate assigned staff.Perform other related duties as assignedRequired Qualifications:EDUCATION AND EXPERIENCE:Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would beBachelor’s degree or equivalent from an accredited college or universityAt least four years of relevant hands-on experience, preferably within a college or other government organization.ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.BENEFITS PACKAGEDiversified medical, dental, vision and life insurance programs.$50,000 term life insurance plan, long-term care and long-term disability insurance plans.Benefits also include up to 22 vacation days and 12 sick days per year.Staff members contribute a percentage of their monthly salary to the State Teachers Retirement System (STRS) or Public Employees’ Retirement System (PERS) and, where applicable, to Social Security.APPLICATION PROCEDURE:Applicants must submit the following documents by the closing date:1. Online application: Compton Community College District – Administration – Human Resources2. Cover letter. (Letter of introduction highlighting your education and experience.)3. Resume.4. Pertinent transcripts (only in pdf format) as stated in the job qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE pdf document.Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit: Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position for which you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.IMPORTANT NOTICETo be included in the initial screening, application materials must be received no later than 3 p.m. on the closing date.FOR FURTHER INQUIRIES AND APPLICATION MATERIAL SUBMISSION, CONTACT:Compton College – Human Resources1111 East Artesia BoulevardCompton, CA 90221-#######-900-1600, ext. 2146www.compton.eduThe Compton Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law.
Associated topics: client, front desk, help desk, network, patient, service, support, support analyst, technician, technology

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