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Guest Experience Manager-Food & Beverage

Disney

This is a Full-time position in Los Angeles, CA posted August 6, 2022.

You will be the manager on the floor, orchestrating the operation while Guests are present and ensuring food quality and presentation. You will oversee multiple venues and styles of service, while ensuring operational compliance to food preparation, food safety and loss prevention standards and adherence to applicable government health regulations. You will exhibit professional excellence and driving performance through table touching, guest interaction and team member engagement. You will report to the Food and Beverage proprietor.

You Will:

  • Manage the daily operations, which includes working with guests and team members
  • Be a teacher and developer, take a sincere interest in your team and be vested in their success
  • Participate in departmental meetings and communicate relevant information to your team members.
  • Participate and provide operational perspective in project planning and line of business departmental meetings.
  • Manage daily staffing levels based on demand.
  • Support local projects and monitor any potential impacts to the guest and team experience
  • Support change, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly team

You Have:

  • 5+ years of leadership/managerial experience in the Food and Beverage line of business.
  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
  • Desire to motivate and mentor Cast Members, with the ability to navigate and lead amidst constant change
  • Commitment to diversity and encourage an inclusive work environment that supports workforce diversity and diverse perspectives
  • Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
  • Available to commit to work any day of the week during any shift including weekends, nights and holidays

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

#DPEPFLA

Associated topics: backend, conference, day shift manager, director, director food and beverage, general operations manager, grocery store manager, manager, night shift manager, restaurant general manager