Description
Job Description: Practice Leader
Location: KIDS DENTAL PLACE
– East LA
Reports to: District Leader/Regional Director of Operations
Status: Exempt
Pay: $63,000-$75,000/year
Company Overview
Kids Dental Place is part of the Hero Practice Services group.
Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities.
With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006.
Working at Hero is both a career and a calling…join us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine.
Our fast-paced, high-volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel.
The Hero DVO team knows what it takes to provide quality dental, vision, and orthodontic care under one roof.
We are looking to create long-term relationships with the children and families we serve, and to achieve that goal; we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.
At Hero, we abide by a simple leadership philosophy that encompasses the following: Team together, team apart, engage, be curious, assume positive intent, honor commitments, and feedback is a gift.
Navigating the healthcare system can be a challenge for the families we serve.
At Hero, we make it easy and enjoyable for parents to get a regular vision, dental, and orthodontic care for their children.
Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease.
From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.
Company Mission
To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Outcome of the Role
The Practice Leader’s role is to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, and orthodontic practice.
The outcome of this role is achieved by following Hero Core Values:
Integrity
– Doing what is right for our patients, our teammates, and our company.
Upholding moral principles and trustworthy actions.
• Support and carry out the organization’s goals and values that align with the company mission, clinical compliance, and teammate development
• Work independently to achieve the goals of the assigned practice/area practices while adhering to company policies
• Demonstrate high integrity in all activities, do not cut corners to achieve goals, and ensure others are acting in the best interest of the patient
• Support the organization’s goals and values, support affirmative action, and respect diversity
Mission-Driven
– Focused on delivering high-quality, compassionate healthcare through your daily activities in efforts to better the community we serve.
• Working knowledge of EHR systems and the ability to effectively schedule patients, submit claims and review patient charts within the EHR system.
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Closely monitor practice costs and continually identify opportunities to reduce costs in ways that do not negatively impact patient care and provider satisfaction
• Ensure practice is performing on key growth drivers including, having sufficient staff in place, optimizing schedule utilization, conducting community outreach and marketing, and creating word-of-mouth referrals through excellent service
• Design and systematically execute proactive, recurring processes to achieve goals
• Identify ways to effectively improve processes, products, and services within a dental, vision, and orthodontic practice through modern and creative thinking
Patient First
– Evaluating our level of service and quality to the people we serve, putting what’s best for our patients above all else.
• Partner with the Practice Support Center to learn how to optimize best practices and resources as it relates to patient collections, billing, facility maintenance, information technology, and call center operations
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Strives to meet or exceed the expectations of both internal and external customers
• Effectively support dentists, optometrists, and orthodontists in a way that enables them to achieve their clinical and operational goals
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Actively resolve patient complaints when they arise, avoiding escalation of emotions and unneeded frustrations for the patient
Accountability
– Taking responsibility for meeting our commitment and taking ownership of our results.
• Understand key performance indicators and identify ways to drive performance within the practice
• Monitor practice costs, identify opportunities to reduce costs in ways that do not negatively impact patient care and provider satisfaction and implement applicable solutions
• Demonstrate self-discipline to stay organized while juggling multiple priorities to achieve practice goals
• Oversee the growth and development of teammates within the practice, providing support and guidance on techniques to improve overall business and team engagement
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
Compassion
– Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy.
Seeing people as humans and assuming positive intent.
• Model compassionate attitude when working with patients and teammates who come from an array of backgrounds and life circumstances
• Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas
• Build a community within the practice that fosters teammate satisfaction and retention by continually mentoring and coaching teammates, maintaining a positive and professional attitude with patients and staff, and participating in the review process for all staff members
• Partner with Lead Providers to address any provider-specific or clinical issues
Teamwork
– Acting as a contributing teammate to those you work with, striving for common culture and goals.
Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.
• Effectively support dentists, optometrists, orthodontists, and the specialty services team in a way that enables them to achieve their clinical and operational goals
• Collaborate with others to provide high-quality care and experience for our patients and their families
• Work well with members of Hero’s leadership team in pursuit of the company’s goals
• Place team above self, doing whatever it takes to make the broader organization win
• Be able to work in a fast-paced environment with different personalities
Minimum Qualifications
• Minimum of 3+ years experience required in management (healthcare, business, retail or
military) or equivalent
• Dental, Vision, and/or Orthodontic experience desired, but not required
• Minimum of 3+ years of solid people management including but not limited to
teammate relations, hiring, termination, performance, and professional development,
and annual reviews
• Minimum of 2-3 years experience in providing outstanding customer service and
project management
• Availability to work on weekends
Desired Skills
• Bachelors’ Degree preferred but not required.
• Engage and inspire a diverse team of 20+ to meet the company’s mission
• Identify issues and resolve problems promptly; use reason even when dealing with emotional topics
• Experience leading multi-dimensional, cross-functional teams by attracting, training, and developing “A players”
• Understand business implications of decisions; display orientation to profitability
• Ability to handle a diverse workload with a tight time frame
• Ability to summarize information and succinctly communicate analyses verbally and in writing.
Must be able to present information effectively and to interact with all employees
• Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project
Physical Requirements
This position requires a full range of body motion.
While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; lift up to 25 pounds.
Work is performed in a typical medical clinic and/or business office environment.