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General Manager

Avison Young

This is a Full-time position in Los Angeles, CA posted December 1, 2021.

You are a high achiever looking to thrive in a fast-paced environment.

You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals.

You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie.

You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence.

You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal.

You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us:

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services.

We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people.

Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs.

This makes AY a great place to be a client, and a great place to work.

We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Overview

The General Manager reports to the Managing Director and/or Regional Director and is responsible for the overall management and maintenance for an assigned portfolio.

The General Manager is responsible for all financial aspects of the portfolio, assuring that all income due to owner is collected in a timely manner, and that expenses are controlled in line with ownership objectives meeting or exceeding NOI goals.

Relationship building with all tenants to quickly solve tenant problems that may arise and managing tenant satisfaction in efforts to ensure a high level of tenant retention.

Responsibilities

• Maintains a strong relationship and regular interaction with Property Owners to ensure that objectives are being met.

• Responsible for the planning, budgeting and control of operating and capital expenditures.

Manages the preparation of annual budgets, forecasts, monthly reports, and variance reports. 

• Supervises the accounts receivable and accounts payable process, including collection of rent, accruals, payment of expenses, common area maintenance estimates, true-ups, reconciliations, compliance with lease terms, and preparation of all related documentation.

• Responsible for the compliance of all tenant lease agreements to ensure all obligations of the Landlord and Tenant are being met.

• Responds to tenant requests and needs and coordinates with the Property Management and Building Staff Teams to solve the issues.

Maintains a strong relationship with the tenants.

• Oversee in the selection and performance of vendor services, including preparation of request for proposals and service agreements.

Monitor vendor performance to ensure compliance and standards established in the service agreement are being met.

• Supervise scheduling and facilitating maintenance with vendors and tenants.

• Perform property inspections on a regular basis and make recommendations to maintain and enhance the asset.

• Supervises the compliance of property safety standards, conduct or oversee Fire and Life Safety training, and maintain the building emergency response plans and procedures, along with its related documentation of compliance.

• Supervises and manages team members to ensure exceptional performance is being achieved.

The Senior Property Manager is responsible for setting and attaining performance goals, as well as responsible for the development, coaching, and counselling of the team members. 

Qualifications

• Bachelor’s Degree, preferably in business, real estate, or finance

• Candidate will possess a minimum of seven years related experience

• Strong understanding of financial terms and principals and can analyze and conduct complex financial and business decisions

• Ability to effectively resolve situations or complaints from tenants, employees, or management

• Proficient in Microsoft Word and Excel

• Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business related documents

• Strong organizational skills and detail oriented

• Proven record of providing excellent internal and external customer service

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world.

We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially.