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Los Angeles Hotel
From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.
Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
The purpose of this position is to direct the staff and the operations of both the Front Office and related Guest Service departments in order to ensure an excellent guest experience while maximizing room revenue and efficiently utilizing the available resources.
Interview, select, train, develop, and coach all Front Desk Agents, Experience Planners, and Guest Service Employees in order to maintain a highly functioning, profit maximizing, and efficiently-run team.
Recommend and implement all Front Office and Guest Services standard operating procedures.
Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.
Assist with daily revenue and expense tracking, as well as, short and long-term budgeting for the related Front Office & Guest Service Departments.
Maintain continuous contact with hotel guests and VIPs to ensure that any special requests, early check-ins, problems or complaints are handled quickly, efficiently and courteously.
Conduct monthly meetings with Front Desk & Guest Services personnel with regard to safety concerns, training requirements, monthly goals, areas for improvement, etc.
A minimum of two years previous Front Office Management experience is required.
Knowledge of the hotel’s property management system (Opera).
College degree preferred, but not required.
Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster; and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to firstname.lastname@example.org.
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