FRONT OFFICE MANAGER – FREEHAND LOS ANGELES
We need an exceptional and passionate Front Office Manager to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.
WHO ARE WE
Generator is on a journey. Appropriate, given that we’re a hotel and hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hostel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Manager for our Front Office team in LA.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you – that’s what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart.
ABOUT FREEHAND LOS ANGELES
Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.
NUTS AND BOLTS OF THE JOB
- Responsible for overseeing, leading and controlling the rooms division operations including, but not limited to, Reception, Housekeeping, and Maintenance
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Control payroll and all costs in your department
- Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
- Take ownership of the guest journey to ensure that we create a truly unique Generator experience
- Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
- Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
- Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
- Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
- Ensure that your team remains up to date with all local, national and international trends
- Be commercially savvy in exploring new revenue streams
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
- Passionate for hospitality and the youth travel market
- Passionate for delivering excellent customer service
- Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
- Rooms Management/Front Office Management experience in the hotel sector in a similar capacity, experience handling cash, accounting procedures, and general administrative tasks
- Minimum 3 years of customer service in a hotel setting
- Conversant in at least one Property Management System
OUR GLOBAL BENEFITS
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn generous financial incentives for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award – Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
- 2 free nights’ accommodation across any of our 19 properties (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools
SO YOU THINK THIS MIGHT BE YOU?
That’s cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com/ or our social media pages.
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.
Join Us and help us achieve our Vision!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
Work Location: One location