Directs and coordinates the activities of Departmental Supervisors, Local-Operations Supervisors, Operations Supervisors, non-exempt employees such as; Customer Service Agents, Warehouse Agents and Office staff.Essential Duties and Responsibilities:* Ensures proper staffing is scheduled and maintained for Terminal Operations.* Reviews expenditures to comply with corporate P&L levels.* Ensures all training is given to new employees.* Ensures proper documentation is prepared by staff to maintain compliance with airline guidelines, FAA, TSA, CBP and other regulatory agencies.* Directs Supervisors to ensure proper freight handling and delivery.* Develops standard operational and working practices.* Reviews operational reports and resolves problems.* Reviews equipment inspection forms to ensure specific operational and safety compliance.* Ensures that the operation in efficient, safe and within the budgetary parameters* Motivates, coaches and counsels staff.* Responds to critical situations with customers, freight and employees.Required Skills:* Four-year degree from an accredited college or university or 5 years previous supervisory/management experience.* Aviation Industry experience a plus.* Must be able to pass all pre-employment testing, including drug testing.* Must pass an FBI background check and obtain a custom seal;* Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA);* Must be able to lift and move up to 35 pounds.* Must be able to meet airline client work schedule requirement.