FOOD & BEVERAGE SUPERVISOR | MARCO POLO at SILVERLAKE POOL & INN
POSITION DESCRIPTION:
Under the general direction of the Food and Beverage Manager this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations. Ensure staff are working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Monitor dining room & pool bar for seating availability, service, safety, and the well-being of guests.
ABOUT SILVER LAKE POOL & INN | MARCO POLO:
Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. The hotel features 54 generously appointed guest rooms and suites, an elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo! The menu at Marco Polo is inspired by the vibrant, stylish quotidian life of Milan, Italy, where the everyday is elegant but not pretentious, and traditional but always dynamic. If you’re passionate about creating memorable dining experiences, thrive in a dynamic, fast-paced restaurant environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Marco Polo!
TASKS AT HAND:
- Oversees the front of house F&B operations on a shift basis.
- Schedules and supervises team members; verifies time & attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs.
- Completes shift reports for management and for the next shift, tracks quality and guest issues and reports to management.
- Performs front line F&B duties as required (Barista, Bartender, Host & Expediter)
- Liaises and communicates effectively with all appropriate operational departments and team members.
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors.
- Monitor, observe and assist in evaluating team member performance.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
- Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
- Assist in monitoring inventory and inventory control.
WHAT WE’RE LOOKING FOR:
- Familiarity with MS Office, Google Apps and other organizational computer tools.
- Fluency in English both verbal and non-verbal preferred.
- Provide legible communication and directions.
- Compute basic arithmetic.
- Perform job junctions with attention to detail, speed and accuracy.
- Prioritize, organize, and follow up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly and work with minimal supervision.
WHAT’S IN IT FOR YOU:
- A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one!)
- Paid time off, holiday pay, and sick pay when you’re under the weather.
- Career advancement in an organization committed to helping star employees thrive. There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
- Food and drink tastings. You’ve got to know the product to effectively highlight it, after all.
- Hands-on training with a nimble team that loves to prepare, so shoots and content visits are fun and productive.
REQUIREMENTS
- Requires a flexible schedule and a variety of shifts including holidays & weekends.
- Current ServSafe Food Handler Certificate Required.
- Ability to carry up to 40lbs and to walk, stand, and bend continuously.
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.