ABOUT US:
Love Serve Remember is the family owned community-driven hospitality company that runs Cafe Gratitude. We are proud to offer compensation that sets a new standard for the industry by offering competitive salaries, benefits (medical, vision, dental), employee discounts, daily shift meals, quality of life with two days off, as well as favorable initiatives to retain our team members. We understand that our team is the cornerstone to our business? success.
You can find our neighborhood spots and destination restaurants around the Southern California area, and we serve 100% organic, plant-based local ingredients every day. Our mission is to combine exceptional service and culinary excellence in a relaxed and approachable, yet bustling atmosphere while inspiring our team to live inspired lives. We strive to build a very strong team and seek individuals for their friendliness, intelligence, work ethic and professionalism. We expect that each member of our team will make choices based on the priorities set forth by our mission, demonstrating extraordinary care and respect for: each other, our guests and our community.
WHO YOU ARE:
You are the foundation of our leadership team and help us achieve success as an organization every day. You are an expert in creating world-class guest experience in our locations and you deliver this experience by connecting with our guests, facilitating the team experience, sharing top-quality food and menu education, and speaking authentically about our community and culture. You will be overseeing all parts of the operation and providing leadership and coaching to our team. You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business.
A DAY IN THE LIFE:
- You are accountable for the experience of your team and your guests. You oversee the level of education on the floor, you ensure that every guest receives an outstanding experience, and you speak authentically about our offering, community and culture.
- You have strong time management skills, strategically manage the day-to-day operations of the floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed.
- You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the General Manager; you educate on guest-facing initiatives on the restaurant floor.
- You lead the team in preparing the store for the operation.
- You utilize the Point of Sale system, process payments, refunds/exchanges and issue gift cards.
- You are aware of company safety policies and procedures, and you work in partnership with your team to ensure a safe workplace.
- You leverage all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management.
- Under the direction of the General Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
- Hours expectation: Full time 45-50 hours (5 days per week + 2 days off)
MUST HAVES:
- You have a passion for hospitality and delivering an exceptional experience for guests.
- You integrate fun and joy as a way of being and working (aka you don’t take yourself too seriously).
- You acknowledge the presence of choice in every moment and take personal responsibility for how you show up.
- You possess an entrepreneurial spirit and continuously innovate to achieve great results.
- You communicate with honesty and kindness, and create the space for others to do the same.
- You lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- You foster connection by putting people first and building trusting relationships.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Love Serve Remember is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Love Serve Remember equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.