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FOH Manager

NeueHouse - Bradbury

This is a Full-time position in Los Angeles, CA posted July 31, 2022.

NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress. Our Bradbury House sits within the Bradbury building in DTLA. Built in 1893, the Bradbury Building is an architectural masterpiece and one of Los Angeles most historic landmarks. It has been heralded as one of the most thrilling spaces in all North America and is renowned for its breathtaking skylit atrium filled with walkways, stairs, balconies, and intricate ironwork.

Wyman Bar ensconced in the timeless architecture of the Bradbury Building in downtown Los Angeles delivers a 50 s era bar experience. Architecture, Adventure, and the Golden Era of Hollywood are captured within Wyman Bar. Our concept focuses on classic 50 s fare realized today. The menu skews to raw bar and handhelds; Lollipop lamb chops, burger, lobster roll, crab club and oysters, a perfect menu for the uncommitted. Aperitivo is owned with the Garibaldi cocktail, a blend of fresh whipped orange juice and Campari, a nod to the state fish of California. Relevant classics are expanded with variations of the Old Fashioned, Martini and vibrant Tiki cocktails over crushed ice. Old and new world wines with an accessible by the glass selection, a curated list of Champagne splits, half wine bottles for those spontaneous mini celebratory moments and a relevant selection of Tequila, Mezcal and American whiskey on our back bar complete the experience.

The Role

The Wyman Bar Food and Beverage Manager role requires the planning and coordinating of all day-to-day activities required to run a high-touch bar, programming and private events operation, a hybrid of organizational efficiency and exceeding excellence in customer service. The role leads by example in delivering on the ambitious standards set by the Global Food and Beverage leadership team, overseeing all aspects of the operation; management of the bar and floor staff; management of sales and profits, whilst always assisting to curate and consistently upgrade the level of service and product offerings.

Reporting to the Regional Director of Food and Beverage and the NeueHouse Bradbury General Manager, the Wyman Bar Food and Beverage Manager will assist in driving a multi-million-dollar revenue channel for NeueHouse Bradbury by executing a seamless and exceptional hospitality experience to our Members, Guests and VIPs.

Requirements

  • 5+ years acting as a Food and Beverage Manager or similar role in luxury hospitality, food + beverage, or bar environments. Bartending experience is essential for this role.
  • Encompassing several spheres of hospitality – blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of all Wyman Bar operational functions.
  • Hold responsibility for long range strategic planning for all components of the Wyman Bar Food and Beverage program.
  • Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc.
  • Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization.
  • Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food or beverage items, ingredients, and preparation methods daily.
  • An innate understanding of high-touch customer service you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed.
  • By day respond to all incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the all teams on noteworthy reservations to ensure the execution on house VIP protocols.
  • By night responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, escorting Members and Guests to assigned tables or bar area.
  • The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Wyman Bar operations.
  • As an ultimate ambassador for the NeueHouse brand will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required.
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory, and cash control.
  • Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings.
  • Assist the Director of Food and Beverage with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff.
  • Assist the Director of Food and Beverage in counting monthly inventory pars of OS&E, Uniforms & Linens.
  • Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.
  • Developement and implementation of training manuals and materials for Bar & Floor staff across the venue.
  • Ongoing development of team members to ensure detailed product knowledge, growth and professionalism. Effective performance management and discipline of all bar staff.
  • Effective communication during pre-service briefings of information relating to all wine offerings, members, guests, and daily operations.
  • Set the standards of service unique to the Wyman Bar, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
  • Attend and coordinate daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments.
  • Implement effective policies to ensure that overall Bar, Kitchen and BOH areas cleanliness meets State Health Code Standards, with the expectation of always passing a Grade A.
  • May be required to lift up to 50 lbs. occasionally. Must be able to stand for a long periods of time. Available to work late nights, as required.

COVID19: The health and well-being of our Members, guests and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all Members, guests and teams feel safe, comfortable, and secure, going forward on our website.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.More detail about NeueHouse – Bradbury, please visit
Associated topics: bar, barback, beer, beverage service, brewtender, cocktail, drink service, license, tequila, wine